---
title: Create an appointment through incident
description: Schedule an appointment on behalf of a requester through an incident record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/walk-up-experience/walkup-create-appointment-through-incident.html
release: australia
product: Walk-Up Experience
classification: walk-up-experience
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [View and manage Walk-up Experience appointments in Agent Workspace, Manage Walk-up Experience queue and interaction, Walk-up Experience, IT Service Management]
---

# Create an appointment through incident

Schedule an appointment on behalf of a requester through an incident record.

## Before you begin

Role required: itil or admin

## Procedure

1.  Navigate to **All** > **Workspace Experience** > **Agent Workspace Home**.

2.  From the navigation list, select **List**.

3.  Under **Incidents**, select **Open** or **Assigned to me**.

4.  Select the incident for which you want to schedule an appointment.

5.  On the **Details** tab, select the More actions icon.

6.  From the drop-down list, select the option **Book walk-up appointment**.

7.  In the Walk-up Appointment Booking window, enter the required details to book an appointment on behalf of the requester.

8.  Select **Submit**.


## Result

-   A walk-up appointment record is created.
-   The **Walk-up Appointment** tab appears in the related list. The **Walk-up Appointment** related list must be added to the platform manually.
-   The requester is notified of the appointment. The requester can also see the appointment created on the home page under the My active items widget.

**Parent Topic:**[View and manage Walk-up Experience appointments in Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/view-manage-walkup-appointments.md)