---
title: Walk-up Experience
description: Walk-up Experience aims to enhance the user experience by providing in-person as well as remote assistance to the users for their IT-related issues.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/walk-up-experience/walkup-experience-landing-page.html
release: australia
product: Walk-Up Experience
classification: walk-up-experience
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [IT Service Management]
---

# Walk-up Experience

Walk-up Experience aims to enhance the user experience by providing in-person as well as remote assistance to the users for their IT-related issues.

## Walk-up Experience overview

Walk-up Experience offers a convenient and efficient way for users to seek immediate assistance and support for their IT-related issues. With designated walk-up centers, users can seek in-person or remote assistance, report issues, and receive guidance from IT experts. The Walk-up Experience service aims to enhance the overall user experience and by resolving IT-related problems promptly and effectively.

## Get started

<table id="table_mfv_1ql_s1c" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Understand Walk-up Experience features and benefits.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/use-walkup-to-manage-demand.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Plan and customize Walk-up Experience to meet your specific needs.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walkup-experience-configuration.md)

</td></tr><tr><td>

[Plan\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Plan your Walk-up Experience visit.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/plan-your-visit.md)

</td><td>

[Manage\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Manage Walk-up Experience queue and interaction.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/use-walkup-to-manage-demand.md)

</td></tr><tr><td>

[Monitor\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Monitor Walk-up Experience performance.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walkup-dashboard-overview.md)

</td><td>

[Walk-up on Now Mobile®.\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Explore Walk-up Experience on Now Mobile®.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walk-up-experience-now-mobile.md)

</td></tr><tr><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text: Get additional information about the Walk-up Experience service.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walk-up-experience-reference.md)

</td><td>

 

</td></tr></tbody>
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