---
title: Add events to the team calendar
description: Create a meeting, training, time-off request, a custom event, or an adhoc work shift from the team calendar.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/add-events-team-calendar-wfo-itsm.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Scheduling your teams' work, Scheduling, Workforce Optimization for ITSM, IT Service Management]
---

# Add events to the team calendar

Create a meeting, training, time-off request, a custom event, or an adhoc work shift from the team calendar.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn\_shift\_planning.admin

## About this task

You can create custom event types and add or remove the desired fields. For more information, see [Configure event types for the ITSM Manager Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/configure-events-team-calendar-configurable-wfo-itsm.md).

**Note:** In the team calendar, when you select an event for a team member and delete it, the event is also deleted for other participants in the event.

## Procedure

1.  Navigate to **All** > **Workforce Optimization for ITSM** > **Manager Workspace**.

2.  Select the Schedule icon \(\[Omitted image "schedule-icon.png"\] Alt text: Schedule icon\).

3.  Select the **Team Calendar** tab.

4.  Select **+New**.

5.  Create an event.

<table id="choicetable_yff_2rw_1nb"><thead><tr><th align="left" id="d67837e138">

To

</th><th align="left" id="d67837e141">

Perform these tasks

</th></tr></thead><tbody><tr><td id="d67837e147">

**Create a meeting, training, or time-off request**

</td><td>

1.  Do one of the following:
    -   To schedule a meeting, select **Meeting**.
    -   To create a training event, select, **Training**.
    -   To create a time-off request, select **Time-off**.
2.  Fill in the event form.
    1.  In the **Title** field, enter a name for the meeting.
    2.  Add the required names for the event:

        -   For a meeting in the **Attendees** field, enter the names of the meeting attendees.
        -   For a training, enter the names of the agents who want to be trained in the **Trainees** field.
        -   For a time-off request, enter the names of the agents in the **Agents** field.
In the **Attendees** field, start entering the name of each of the attendees for the meeting and select the name.

    3.  In the **Start date** field, select the calendar icon and select the date you want to start the meeting and select **OK**.
    4.  In the **End date** field, select the calendar icon and select the date you want to end the meeting and select **OK**.
    5.  If the meeting spans for the whole day, select the **All Day** slider.
    6.  Make this event a recurring one.
    7.  In the **Description** field, enter a description for the meeting.


</td></tr><tr><td id="d67837e254">

**Create a custom event**

</td><td>

1.  Select **Custom Event**.
2.  In the **Agents** field, start entering the name of each of the attendees for the meeting and select the name.
3.  In the **Start date** field, select the calendar icon and select the date you want to start the meeting and select **OK**.
4.  In the **Start time** field, enter the start time for this event.
5.  In the **End date** field, select the calendar icon and select the date you want to end the meeting and select **OK**.
6.  In the **End time** field, enter the end time for this event.
7.  In the **Notes** field, enter any information that you want to capture for the event.

**Note:** The label for this field can be customized by the admin.

8.  In the **Select Shift** field, select a shift to associate with this event.
9.  In the **Select Incident** field, select an incident you want to associate with this event.


</td></tr><tr><td id="d67837e329">

**Create a work shift**

</td><td>

1.  Select **Work**.
2.  In the **Agents** field, start entering the name of each of the attendees for the meeting and select the name.
3.  In the **Start date** field, select the calendar icon and select the date you want to start the meeting and select **OK**.
4.  In the **End date** field, select the calendar icon and select the date you want to end the meeting and select **OK**.
5.  Select the **Select Shift** field and select a shift.


</td></tr></tbody>
</table>6.  Select **Save**.


**Parent Topic:**[Scheduling your teams' work in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/scheduling-configurable-workforce-optimization-itsm.md)