---
title: Add managers to a KPI assignment group
description: Assign one or more managers to each KPI assignment group so that they can gain visibility into the group and monitor the team's performance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/add-manager-assignment-groups-configurable-wfo-itsm.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Setting up, Teams, Workforce Optimization for ITSM, IT Service Management]
---

# Add managers to a KPI assignment group

Assign one or more managers to each KPI assignment group so that they can gain visibility into the group and monitor the team's performance.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn\_wfo\_admin

## About this task

You can associate a user with a primary assignment group by selecting the group in the [user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAUser.md) record.

## Procedure

1.  Navigate to **All** > **Workforce Optimization for ITSM** > **Team Performance** > **Additional Managers**.

2.  Click **New**.

3.  In the **Assignment Group** field, select an assignment group.

4.  In the **Manager** field, select a manager that you want to add to this assignment group.

5.  Click **Submit**.


## What to do next

[Analyze the performance trends for your teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/analyze-team-KPI-trends-configurable-workspace.md)

**Parent Topic:**[Setting up Teams in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/setup-teams-configurable-workforce-optimization-itsm.md)