---
title: Analyze skills for your teams in Workforce Optimization for ITSM
description: Add skills to groups and view skill assignments for your teams.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/analyze-skill-usage-teams-configurable-wfo-itsm.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Routing work items, Channels, Workforce Optimization for ITSM, IT Service Management]
---

# Analyze skills for your teams in Workforce Optimization for ITSM

Add skills to groups and view skill assignments for your teams.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: skill\_admin

## Procedure

1.  Navigate to **All** > **Workforce Optimization for ITSM** > **Manager Workspace**.

2.  Click the Teams icon.

3.  Select a team for which you want to analyze skills.

4.  Add a skill for the group.

    **Note:** A group is synonymous with a team.

    1.  Select the **Skills** tab.

        **Note:** In the right pane, you can analyze the top 5 skills that your team is using at any time. Select a skill to analyze skill data such as the number of users using the skill or tasks that have been assigned that need that skill, the overall skill coverage, and how many experts you currently have with that skill.

    2.  Click **New**.
    3.  In the **Skill** field, select a skill.
    4.  In the **Skill level** field, select a level for the selected skill.
    5.  In the **Inherited from** field, select the skill from which this skill is inherited.
    6.  Click **Save**.

**Parent Topic:**[Routing work items using Channels in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/configurable-channels-workforce-optimization-itsm.md)