---
title: Analyze the performance trends for your teams
description: Analyze trends to monitor your team's performance within a KPI group.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/analyze-team-KPI-trends-configurable-workspace.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Analyzing team performance, Teams, Workforce Optimization for ITSM, IT Service Management]
---

# Analyze the performance trends for your teams

Analyze trends to monitor your team's performance within a KPI group.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn\_team\_perf.team\_performance\_admin

## About this task

Analyze the data by drilling down into the data for a team, a specific team member, an indicator, or an incident.

## Procedure

1.  Navigate to **All** > **Workspaces** > **Manager Workspace**.

2.  Click the Teams icon.

3.  From the **KPI group** list, select the KPI group to analyze performance.

    You can view the data for the top-level KPIs.

    **Note:**

    The Teams page shows the list of assignment groups that are associated with the selected KPI group.

4.  Select a date range to view your team's performance for that time period.

    You can set the default date range using the **sn\_optimize.default\_date\_range** [system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/configurable-wfo-itsm-teams-reference.md).

    All teams that you manage are identified with a **My team** highlight in the group header. You can also see the team that you have visibility into.

5.  Drill down into the data for the team.

<table id="table_wsf_clh_vqb"><thead><tr><th>

To

</th><th>

Do this

</th></tr></thead><tbody><tr><td>

Analyze indicator performance

</td><td>

Click the **Performance** tab to track and analyze the overall indicator performance for all members in the team.1.  To analyze the indicator performance for the team, click on an indicator. You can then select a location on the time-series visualization or on an incident count in the table to drill down further.
2.  To analyze indicator performance for a team member, click an indicator value for the team member.


</td></tr><tr><td>

Track incidents

</td><td>

Click the **Incidents** tab and analyze all incidents that are related to the team.-   To view the incident details, select an incident.
-   To view a team member's details, from the **Assigned to** column, select a team member.


</td></tr><tr><td>

Analyze skills for your team

</td><td>

Click the **Performance** tab to analyze skills for each agent in your team.1.  Select an agent for whom you want to analyze skills based on skill-level type.
2.  Do one of the following:
    -   To analyze all skills for the agent, click the **Skills** tab.
    -   To analyze skills based on the skill level types associated with the agent, click the **Overview** tab and in the **Skills** section, select a score for the skill level type.


</td></tr></tbody>
</table>    You can also review incidents, details of assignment groups, additional managers, and information that is relevant to the team.


**Parent Topic:**[Analyzing team performance using Teams in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/teams-workforce-optimization-configurable-wfo-itsm.md)