---
title: Approve or reject a shift swap using the ITSM Mobile Agent application
description: Using your ITSM Mobile Agent application, approve a shift swap requested by your peer if you are available to work at that time. You can reject it if you are unable to work then.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/approve-reject-shiftswap-configurable-wfo-itsm-mobile.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Requesting time-off using the ITSM Mobile Agent, Advanced configurations, Workforce Optimization for ITSM, IT Service Management]
---

# Approve or reject a shift swap using the ITSM Mobile Agent application

Using your ITSM Mobile Agent application, approve a shift swap requested by your peer if you are available to work at that time. You can reject it if you are unable to work then.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn\_shift\_planning.agent

**Note:** If you have notifications enabled, you can approve or reject shift-swap requests from the notifications without opening the request.

## Procedure

1.  Navigate to the ITSM Mobile Agent Agent application.

2.  Tap **Approvals**.

3.  In the **Pending** list, select a request to approve and review the request details.

4.  Do one of the following:

    -   To approve a request, tap **Approve**.
    -   To reject a request, tap **Reject**.
    Your peer receives a notification on the request approval status.


**Parent Topic:**[Requesting time-off using the ITSM Mobile Agent for Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/configurable-agent-schedule-mobile-wfo-itsm.md)