---
title: Assign a course item to agents
description: Assign a course item to one or more agents and add a due date for them to complete the course.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/assign-learning-course-wfo-itsm.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Learning, Training your teams, Coaching, Workforce Optimization for ITSM, IT Service Management]
---

# Assign a course item to agents

Assign a course item to one or more agents and add a due date for them to complete the course.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn\_wfo\_cfg\_itsm.manager

## About this task

You can analyze the course items that were most taken by your team members. You can also see which courses were created in the last five days.

**Note:** You can close the status of a course item for any of your team members that you directly or additionally manage by selecting **Mark as complete** for that course item.

## Procedure

1.  Navigate to **All** > **Workforce Optimization for ITSM** > **Manager Workspace**.

2.  Select the coaching icon \(\[Omitted image "coaching-icon-uib.png"\] Alt text: Coaching icon\).

3.  Select the **Learning** tab.

4.  Select **Learning Courses** > **All Courses**.

    -   You can search courses based on keywords using the **Search courses** field or narrow down the display of the courses based on skills using the **Filter courses by skill** field.
    -   In the course item cards, you can view details of each course, for example:
        -   The course duration.
        -   The type of course item, for example, a URL or a knowledge article.
        -   Whether the course item is an internal or an external course item.
        -   Skills associated with the course. If a course has more than one skill, you can select the count next to a skill and view all skills. To remove a skill, select a skill and select **Remove**.
    -   You can close the status of a course item for any of your team members that you directly or additionally manage and by selecting **Mark as complete** for that course item.​
5.  Select the assign icon \(\[Omitted image "assign-course-icon.png"\] Alt text: Assign course icon\) for the course item you want to assign to agents.

6.  In the **Assign learning course** screen, assign the learning course to groups or team members.

<table id="choicetable_byw_mnk_rvb"><thead><tr><th align="left" id="d299965e190">

To

</th><th align="left" id="d299965e193">

Do this

</th></tr></thead><tbody><tr><td id="d299965e199">

**Assign the course to all groups that you directly and additionally manage**

</td><td>

Select **To my groups**.

</td></tr><tr><td id="d299965e211">

**Assign the course to specific groups or team members**

</td><td>

1.  Select **To specific groups or team members**.
2.  In the **Group assignment** field, select one or more groups to which the agents you want to assign this course to belong.
3.  In the **Team member assignment** field, select one or more team members to which you want to assign the course.


</td></tr></tbody>
</table>    1.  If the agents have to complete the course item within a given date, select the **Mandatory** check box.

    2.  In the **Due date** field, select the date by which they need to complete it.

    3.  Select **Assign**.

        **Note:**

        -   The course that is most taken by your agents is identified with the **Most taken** highlight.
        -   The course that has been created less than five days before the current date is identified with the **New** highlight.

**Parent Topic:**[Learning in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/workforce-learning-configurable-wfo-itsm.md)