---
title: Create a learning library
description: Create a learning library to organize related content into categories.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/create-learning-catalog-configurable-wfo-itsm.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Learning, Training your teams, Coaching, Workforce Optimization for ITSM, IT Service Management]
---

# Create a learning library

Create a learning library to organize related content into categories.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn\_wfo\_cfg\_itsm.manager

## Procedure

1.  Navigate to **All** > **Workforce Optimization for ITSM** > **Manager Workspace**.

2.  Select the coaching icon.

3.  Select the **Learning** tab.

4.  Select **Learning Libraries** and select **My learning libraries**.

5.  Create a learning library.

    1.  Select **New**.
    2.  In the **Title** field, enter a unique name for the learning library.
    3.  In the **Description** field, enter a description for the learning library.
    4.  Select **Save**.
    **Note:** The learning library is visible to all groups that you directly or additionally manage.

6.  Add learning courses to learning libraries.

    1.  Select the **Content** tab.
    2.  Select **Add**.
    3.  In the **Add Learning Courses** pop-up window, select all course items you want to add to the learning library.
    4.  Select **Add**. The course items are added to the learning library.
    **Note:** To remove any course item you have added, select the course item and Select **Remove**.

7.  Add a group to a learning library.

    1.  Select the **Applicable Groups** tab.
    2.  Select **New**.
    3.  In the **Group** field, select a group that you want to associate with the learning library.
    4.  Select **Save**.

**Parent Topic:**[Learning in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/workforce-learning-configurable-wfo-itsm.md)