---
title: Integrate Coaching with Learning with third-party learning management systems
description: Connect your ServiceNow instance with third-party learning sites to pull learning content into your repository.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/integrate-learning-third-party-configurable-wfo-itsm.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 4
breadcrumb: [Setting up, Coaching, Workforce Optimization for ITSM, IT Service Management]
---

# Integrate Coaching with Learning with third-party learning management systems

Connect your ServiceNow instance with third-party learning sites to pull learning content into your repository.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

**Important:** Coaching with Learning application is available from the ServiceNow® Store. To enable this application, see [Activate Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/activate-configurable-workforce-optimization-itsm.md).

Role required: learning\_admin

## About this task

**Applications to integrate third-party learning sites**

Activating the Coaching with Learning \(sn\_coach\_lrn\) plugin enables the following applications from the ServiceNow Store:

-   [Enterprise Service Management Integrations Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/hr-integrations-framework.md)
-   Cornerstone spoke
-   Pluralsight spoke
-   Udemy spoke
-   ServiceNow University spoke. For more information on the ServiceNow University spoke, [ServiceNow University Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-learning-spoke.md).

For information on integrating with third-party learning sources, see [Integrating Learning Core with third-party learning management systems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/setup-learning-third-party-1.md).

## Procedure

1.  Create the integration source for each of your third-party systems.

    **Note:** Cornerstone, Pluralsight, Udemy, ServiceNow University integrations are available by default.

    1.  Navigate to **Integrations Framework** > **Source**
    2.  Click **New**.
    3.  In the **Name** field, enter the name of the integration source, for example, Pluralsight.
    4.  Right-click the form header and click **Save**.
    5.  In the Integration Services related list, click **New**.
    6.  On the form, fill in the fields:

<table id="table_kfz_z3j_ppb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name of the integration service, for example, Pluralsight.

</td></tr><tr><td>

Import set tables

</td><td>

List of intermediate tables which store records from the third-party system.**Note:** This field is enabled only when Scheduled pull service is selected in the **Service type** field.

</td></tr><tr><td>

Flow

</td><td>

Flow that interacts with the third-party system to pull the required data.

</td></tr><tr><td>

Active

</td><td>

Option to indicate that the integration service is available for use.

</td></tr><tr><td>

Application

</td><td>

Application which contains the integration service record.

</td></tr><tr><td>

Source

</td><td>

Name of the third-party system with which you want to integrate your application.

</td></tr><tr><td>

Order

</td><td>

Order in which you want to run transformation scripts.

</td></tr><tr><td>

Service type

</td><td>

Option to indicate the type of service **Scheduled pull** or **Ondemand Push**.

</td></tr><tr><td>

Retry policy

</td><td>

Configuration set to push a record if the previous push fails.**Note:** This field appears only when Ondemand Push service is selected in the **Service type** field.

</td></tr></tbody>
</table>    7.  Click **Update**.
2.  Integrate your ServiceNow instance with your third-party learning source accounts.

<table id="choicetable_bzs_wvn_rpb"><thead><tr><th align="left" id="d174929e336">

To integrate with this third-party learning source

</th><th align="left" id="d174929e339">

Do this

</th></tr></thead><tbody><tr><td id="d174929e345">

**Pluralsight Skills account**

</td><td>

Use an API key to authenticate the ServiceNow requests. Follow the steps in [Set up the Pluralsight spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/setup-pluralsight-spk.md) to perform the integration.

</td></tr><tr><td id="d174929e361">

**Cornerstone application**

</td><td>

Register an OAuth application in Cornerstone and authenticate requests from ServiceNow. Follow the steps in [Set up the Cornerstone spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/setup-cornerstone.md) to perform the integration.

</td></tr><tr><td id="d174929e377">

**Udemy application**

</td><td>

**Note:** You must manually configure fields such as logos and course reassignments in the learning system configuration table.

</td></tr><tr><td id="d174929e389">

**ServiceNow University application**

</td><td>

Register an OAuth application and authenticate requests from ServiceNow. Follow the steps in [Set up the ServiceNow University spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/create-now-learning-spoke.md) to perform the integration.

</td></tr></tbody>
</table>    The records from the third-party content are pulled into your ServiceNow instance using and API call. To successfully run this API call, you must do the following:

    1.  In the application navigator, enter `sys_properties.list` and press **Enter**.
    2.  For each of the following properties, set the value to **1638400**:
        -   com.glide.transform.json.max-partial-length
        -   com.snc.process\_flow.reporting.serialized.val\_size\_limit
    For more information on these system properties, see [Coaching With Learning System Properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/configurable-wfo-itsm-coaching-reference.md).

3.  Activate schedule flows to integrate third-party learning content.

    1.  Navigate to **Process Automation** &gt; **Flow Designer**
    2.  In the **Flows** section, select each of the following flows and click **Activate**:
        -   Trigger Cornerstone Learning Sync
        -   Trigger Pluralsight Learning Sync
        -   Trigger Udemy Learning Sync
        -   Trigger ServiceNow University Sync
    3.  Navigate to **Learning** &gt; **Administration** &gt; **Learning System Configuration**
    4.  Select each of the third-party learning sources and set the **Active** field to **true**.
    Schedule flows automatically run on a scheduled basis to synchronize third-party learning content into your ServiceNow instance.

4.  After you [configure the third-party integration sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/integration-source-coaching-with-learning-coaching-wfo-itsm.md) you can refresh the entire third-party content or synchronize new and updated services into your ServiceNow instance.

    -   To refresh the entire content, set the **full\_pull** property to **true**.

        **Note:** We recommend that you periodically refresh the entire content.

    -   To synchronize new and updated services, set the **full\_pull** property to **false**.
    1.  Open any integration source for which you want to pull content.
    2.  Click **Run Job**.
    The integration framework pulls the corresponding third-party learning courses into the Learning External Content \[sn\_lc\_external\_content\] table on your ServiceNow instance.

    When synchronizing new and updated services, the content is populated as described in the table below.

<table id="table_h4y_4lj_ppb"><thead><tr><th>

Third-party content

</th><th>

New and Updated Services Synchronized

</th></tr></thead><tbody><tr><td>

Udemy

</td><td>

-   Courses
-   User activity


</td></tr><tr><td>

Cornerstone

</td><td>

-   Users
-   Courses
-   User activity


</td></tr><tr><td>

Pluralsight

</td><td>

-   Courses
-   Course progress such as percentage


</td></tr><tr><td>

ServiceNow ServiceNow University

</td><td>

-   Courses
-   User activity


</td></tr></tbody>
</table>
-   **[External Content Integration Sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/integration-source-coaching-with-learning-coaching-wfo-itsm.md)**  
When you integrate Coaching with Learning with third-party learning management systems, the source record for Cornerstone OnDemand, Pluralsight, Udemy, and ServiceNow University applications are automatically created in the Enterprise Service Management Integrations Framework. These source records contain a predefined set of properties and integration services.

**Parent Topic:**[Setting up Coaching in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/setup-coaching-configurable-workforce-optimization-itsm.md)