---
title: Make a request to swap shifts or take time off using the Mobile Agent application
description: Use the ITSM mobile app to look up your schedule, request time off, or swap your shift with your peers. If you can work during the requested shift, you can also approve your peer's request for the shift swap.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/manage-schedule-configurable-wfo-itsm-mobile.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Requesting time-off using the ITSM Mobile Agent, Advanced configurations, Workforce Optimization for ITSM, IT Service Management]
---

# Make a request to swap shifts or take time off using the Mobile Agent application

Use the ITSM mobile app to look up your schedule, request time off, or swap your shift with your peers. If you can work during the requested shift, you can also approve your peer's request for the shift swap.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn\_shift\_planning.agent

## Procedure

1.  Navigate to the ITSM Mobile Agent application.

2.  Request time off.

<table id="choicetable_l1r_jp3_p4b"><thead><tr><th align="left" id="d483475e84">

To

</th><th align="left" id="d483475e87">

Do this

</th></tr></thead><tbody><tr><td id="d483475e93">

**Request time off after reviewing your schedule**

</td><td>

1.  In the **Schedule** section, tap **My calendar**.
2.  Tap the date for which you want to make the request.
3.  Tap the work shift for that day.

**Note:** Alternatively, you can swipe left on the shift you want to request time off or shift swap and select the desired option.

4.  Tap **Request time off**.
5.  In the **Title** field, enter a reason for the time off request.
6.  In the **Description** field, enter a reason requesting time off.


</td></tr><tr><td id="d483475e141">

**Request time off after reviewing your time-off requests**

</td><td>

1.  In the **Schedule** section, tap **Work shift time-off requests**.

**Note:** You can view your pending and completed time-off requests.

2.  Tap the menu icon and then tap **Request time off**.
3.  In the **Title** field, enter a reason for the time off request.
4.  In the **Start time** field:
    1.  Tap the calendar icon\[Omitted image "calendar-icon.png"\] Alt text: Calendar icon.
    2.  Tap and select the date you want to start taking time off.
    3.  Tap the time field at the top-right corner of the calendar and select the time to start taking your time off.
    4.  Click **OK**.
5.  In the **End time** field:
    1.  Tap the calendar icon\[Omitted image "calendar-icon.png"\] Alt text: Calendar icon.
    2.  Tap and select the date you want to end taking time off.
    3.  Tap the time field at the top-right corner of the calendar and select the time to end your time off.
    4.  Click **OK**.
6.  In the **Description** field, enter a reason for requesting time off.


</td></tr></tbody>
</table>3.  If you are using:

    -   An Android application, tap the send icon.
    -   An iOS application, tap **Submit**.
    A notification to approve your request is sent to your manager.

4.  Request a shift-swap.

    You can communicate with other agents by using Connect Chat or the activity stream on the record to make sure that they would like to swap the requested shift with you.

5.  In the **Schedule** section, tap **My calendar**.

6.  Tap the date for which you want to make the request.

7.  Tap the work shift for that day.

    **Note:** Alternatively, you can swipe left on the shift you want to request time off or shift swap and select the desired option.

8.  Tap **Request shift swap**.

9.  In the **Swap with** field, tap and select the agent you want to swap with.

10. Make a shift-swap request.

11. In the **Requested shift** field, tap and select the agent's shift that you want to swap with.

12. If you are using:

    -   An Android application, tap the send icon.
    -   An iOS application, tap **Submit**.
    A notification is sent to the agent to approve your request.


**Parent Topic:**[Requesting time-off using the ITSM Mobile Agent for Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/configurable-agent-schedule-mobile-wfo-itsm.md)