---
title: Schedule the generation of a daily report
description: Generate and distribute a daily scheduled report that summarizes the agent's work performance via email.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/schedule-report-configurable-wfo-itsm.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Setting up Channels, Channels, Workforce Optimization for ITSM, IT Service Management]
---

# Schedule the generation of a daily report

Generate and distribute a daily scheduled report that summarizes the agent's work performance via email.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn\_channel\_mgmt.admin

## About this task

|When|Then|
|----|----|
|​The **Send Daily Agents Report**schedule job is run|The**sn\_channel\_mgmt.agents\_report** event is executed|
|The**sn\_channel\_mgmt.agents\_report** event is executed|The **Daily Agents Report** notification is triggered|
|The **Daily Agents Report** notification is triggered|The **daily\_agents\_reports** email script is executed|
|The **daily\_agents\_reports** email script is executed|An email is sent to all managers|

**Note:** ​To change the existing report, modify the **daily\_agents\_reports** email script.

## Procedure

1.  Navigate to **All** > **System Definition** > **Scheduled Jobs**.

2.  Search and select **Send Daily Agents Report**.

    The scheduled script form appears.

3.  Click the link **here** to edit the record.

4.  Select the **Active** check box.

5.  In the **Run** field, ensure that the option **Daily** is selected.

    The script, by default, sends the agents' work summary report daily to the managers.

6.  Select the **Time zone**.

7.  Do any of the following:

    -   To update the scheduled job, select **Update**.
    -   To execute the scheduled script, select **Execute Now**.

## Result

All managers and additional managers of the teams receive an email notification that summarizes their agents' performance.

**Parent Topic:**[Setting up Channels in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/setup-channels-configurable-workforce-optimization-itsm.md)