---
title: View sales promotion claim cases
description: View the sales promotion claim cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/all-cases.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Sales promotion claim management, Sales promotion, MCO workspace, Use, Manufacturing Commercial Operations]
---

# View sales promotion claim cases

View the sales promotion claim cases.

## Before you begin

Role required: manufacturing operations admin \(sn\_mfg\_cmn.manufacturing\_operations\_admin\) or claims agent \(sn\_claim\_cmn.claims\_agent\)

## Procedure

1.  Navigate to **All** > **Sales Promotion Claim Management**.

2.  Select the list that you want to view.

    -   My Cases: Cases assigned to the agents.
    -   All: All the cases that belong to that business location.
    -   Open- All the open cases.
    -   Unassigned- Unassigned cases and assign them to the available agent.
    -   Escalated: Cases that are escalated and need attention.