---
title: Manufacturing Commercial Operations core features
description: Manufacturing Commercial Operations \(MCO\) enables you to manage sales promotions, recall campaigns, warranty and repair claims, and pre-authorization requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/manufacturing-commercial-operations-core-features.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [sales promotion, recall campaign, warranty claims, repair claims, pre-authorization]
breadcrumb: [Explore, Manufacturing Commercial Operations]
---

# Manufacturing Commercial Operations core features

Manufacturing Commercial Operations \(MCO\) enables you to manage sales promotions, recall campaigns, warranty and repair claims, and pre-authorization requests.

|Features|Description|
|--------|-----------|
|[Sales promotion claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-sls-prom-clms.md)|Create and manage sales promotions to reach customers with targeted offers and campaigns.|
|[Recall campaign](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-rcl-clms.md)|Initiate and manage recall campaigns to address product defects or issues after distribution.|
|[Repair claim](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-warranty-clms.md)|Process warranty and repair claims by documenting customer-reported issues and managing reimbursement requests from dealers.|
|[Pre-authorization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-pre-auth-request.md)|Request pre-authorization to obtain approval before initiating repair or warranty claim activities.|