---
title: Using MCO workspace
description: The workspace portal or the agent workspace enables the OEM or the manufacturers to create, view, and approve claims.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-agent-management.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Manufacturing Commercial Operations]
---

# Using MCO workspace

The workspace portal or the agent workspace enables the OEM or the manufacturers to create, view, and approve claims.

|Tasks|Description|
|-----|-----------|
|[Repair claim](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-use-repair-claim.md)|The OEM can create, view, and approve repair claims.|
|[Sales promotion management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-sls-pro-mgmt.md)|The OEM can create sales promotion for the customers based on the required criteria.|
|[Sales promotion claim management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-sls-pro-clm-mgmt.md)|The OEM can create, view, and approve sales promotion claims.|
|[Pre-authorization requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-agents-pre-auth-requests.md)|The OEM can create, view, and approve pre-authorization request.|
||The OEM can create and view product non-conformance cases.|
|[Product quality investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-PQI-use.md)|The OEM can create and view product quality investigation cases.|
|[Remediation action plans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-remediation-action-plans.md)|The OEM can create and view remediation action plans.|