---
title: Create a CoPQ expense line
description: Create CoPQ \(Cost of Poor Quality\) expense line enables you to capture the actual costs incurred due to poor quality. These costs include rework, scrap, warranty claims, or customer returns.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-copq-expense-line.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Create a correction action, Product non-conformance without playbook, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Create a CoPQ expense line

Create CoPQ \(Cost of Poor Quality\) expense line enables you to capture the actual costs incurred due to poor quality. These costs include rework, scrap, warranty claims, or customer returns.

## Before you begin

Role required: Quality Issue Management Admin or product non-conformance submitter \(sn\_mfg\_qm.product\_non\_conformance\_submitter\)

## Procedure

1.  Navigate to **Workspaces** > **CSM/FSM Configurable Workspace** > **List** > **Product Non Conformance Case** > **Correction Actions** > **CoPQ Expense Line**.

2.  Select **New**.

3.  On the CoPQ Expense Line form, fill in the fields.

    For a description of the field values, see [CoPQ expense line form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-copq-expense-line-form.md).

4.  Select **Save**.