---
title: Create internal business location
description: Create an internal business location to enable users and consumers to create accounts, contacts, consumers, and households.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-create-internal-business-location.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Set up Dealer, Configure, Manufacturing Commercial Operations]
---

# Create internal business location

Create an internal business location to enable users and consumers to create accounts, contacts, consumers, and households.

## Before you begin

Role required: admin

## About this task

The manager of an internal business location can access all the cases for account, household, or consumer in the location hierarchy, including cases for child business locations. The manager can also:

-   Add staff members to business locations in the location hierarchy.
-   Create account team or consumer team relationships with staff members from the location hierarchy.
-   View customer information.
-   Update cases created in the location hierarchy.
-   Create cases for customers in the location hierarchy.

**Note:** Only internal users can be added as managers for internal business locations.

## Procedure

1.  Navigate to **All** > **Customer Service** > **Service Organizations** > **Internal Business Locations**.

2.  Select **New** on the Internal Business Locations list.

3.  On the Internal business location form, fill in the fields.

    For a description of the field values, see [Internal business location form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-internal-business-location-form.md).

4.  Select **Submit**.

    The location is added to the Internal Business Locations list.

    After creating an internal business location, you can add staff members to the location and create relationships between staff members and accounts, households, and consumers. You can track the list of customers serviced by a business location.


**Related topics**  


[Add staff members to a business organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/add-staff-members-biz-loc.md)