---
title: Create a sales promotion claim case
description: Submit a sales promotion claim case to request incentive amounts for a completed sale.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-create-sls-pro-claim-case.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [sales promotion claim, sales promotion claim case, dealer sales agent, incentive claim, manufacturing commercial operations]
breadcrumb: [Sales promotion claim management, Sales promotion, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Create a sales promotion claim case

Submit a sales promotion claim case to request incentive amounts for a completed sale.

## Before you begin

Role required: manufacturing operations admin \(sn\_mfg\_cmn.manufacturing\_operations\_admin\) or dealer sales agent \(sn\_dealer\_mgmt.dealer\_sales\_agent\)

## Procedure

1.  Navigate to **All** > **Sales Promotion Claim Management** > **All**.

2.  Select **New**.

3.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Asset|Asset for the claim.|
    |Requested by|Logged in user or member of the logged in user's service organization.|
    |Consumer|Consumer is associated with the install base.|
    |Dealer|Business location.|
    |Sales price|Sale price of the product sold. Select the required currency from the list|

4.  Select **Continue**.

5.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Select incentives|Applicable promotion, claimed amount, and other required fields for the claim.|

6.  Select **Continue**.

7.  Process the claim in one of the following ways.

    |Activity|Description|
    |--------|-----------|
    |**Claim in review**|Submit the claim for review.|
    |**Review and approve**|Review the claim and approve. Enter the amount to approve.|
    |**Claim summary**|View the summary of the sales promotion claims.|


## Result

Sales promotion claim case is created.

**Related topics**  


[Use the Activity Stream](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/filter-activity-stream-csm.md)