---
title: FSM integration
description: Quality Issue Management \(QIM\) integrates with Field Service Management \(FSM\) to support quality actions that require on-site intervention. Non-conformance \(NC\) and quality issue \(QI\) records that require field verification, containment, or corrective repair can trigger a FSM work order directly from within QIM.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-fsm-integration.html
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topic_type: concept
last_updated: "2026-04-15"
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breadcrumb: [Integrate, Manufacturing Commercial Operations]
---

# FSM integration

Quality Issue Management \(QIM\) integrates with Field Service Management \(FSM\) to support quality actions that require on-site intervention. Non-conformance \(NC\) and quality issue \(QI\) records that require field verification, containment, or corrective repair can trigger a FSM work order directly from within QIM.

Key capabilities:

-   Create FSM work orders from NC and QI action plans, including containment and correction actions
-   View FSM-specific fields within the correction and containment action forms in QIM
-   Monitor real-time FSM work order status from the QIM record
-   View field progress and completion details without leaving QIM
-   Avoid premature closure of QIM records when linked FSM work orders are incomplete

Use this integration when a quality issue requires physical on-site activity to resolve. Examples include field inspections to confirm a defect, containment actions at a customer or production site, and corrective repair or replacement work performed by field technicians.