---
title: Manufacturing Commercial Operations landing page \(CSM/FSM configurable workspace\)
description: Use the Manufacturing Commercial Operations workspace to manage warranty claims, pre-authorizations, and campaigns. View personalized dashboards, filter records by status, and take action based on AI-suggested dispositions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-landing-page.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 4
breadcrumb: [Explore, Manufacturing Commercial Operations]
---

# Manufacturing Commercial Operations landing page \(CSM/FSM configurable workspace\)

Use the Manufacturing Commercial Operations workspace to manage warranty claims, pre-authorizations, and campaigns. View personalized dashboards, filter records by status, and take action based on AI-suggested dispositions.

## MCO workspace capabilities

The Manufacturing Commercial Operations workspace provides role-based landing pages that display personalized dashboards, case summaries, and performance metrics. Use the workspace to:

-   Review and approve repair claims with AI-suggested dispositions
-   Process pre-authorization requests from dealers
-   Manage sales promotion and recall campaigns
-   Filter claims and campaigns by status and risk level
-   Toggle between gallery and list views

**Note:** Users without AI plugins installed can view the non-AI experience.

\[Omitted image "agents-ws-portal.png"\] Alt text: MCO workspace \[Omitted image ""\] Alt text:

The agent workspace landing page includes different sections and components. It has the following capabilities:

-   Toggle between gallery view and list view.
-   View the isolated view of each module by selecting **View all**
-   Create records.

|Tabs/Fields|Description|
|-----------|-----------|
|Active claims|Number of active repair and sales promotion claims.|
|Active pre-authorization requests|Number of active pre-authorization requests received from the dealers.|
|Active campaigns|Number of active recall and sales promotion campaigns published by OEMs.|

## Repair claim

The Repair Claims list displays warranty repair claims and their AI-suggested dispositions. Use the filter pills to narrow the list by disposition category.

|Filters|Description|
|-------|-----------|
|Suggested for Approval|Displays claims that have passed all validation checks and are within the approved threshold.|
|Suggested for Rejection|Displays claims flagged for rejection based on validation failures.|
|Suggested for Review|Displays claims that require manual review before a decision can be made.|
|Potential fraud|Displays claims flagged as potentially fraudulent by the AI agent.|
|All|Displays all repair claims regardless of disposition.|

When the Suggested for Approval filter is active, an AI-generated summary displays the total number of claims that have passed all checks and are within the approval threshold, along with a breakdown of the following amounts:

|Fields|Description|
|------|-----------|
|Total amount|Combined total of all charges across the filtered claims.|
|Total labor charges|Total labor costs across the filtered claims.|
|Total part charges|Total parts costs across the filtered claims.|
|Total miscellaneous charges|Total miscellaneous costs across the filtered claims.|
|Total external charges|Total external costs across the filtered claims.|

Each claim card in the list displays the claim number, current state, and suggested action reason.

## Sales promotion claim case

The Sales promotion claim case list displays all claim cases submitted by dealers for active sales promotions.

|Filters|Description|
|-------|-----------|
|All|Displays all claim cases.|
|Approved|Displays claim cases approved for reimbursement.|
|Rejected|Displays claim cases that were declined.|
|Pending Review|Displays claim cases awaiting review.|

|Fields|Description|
|------|-----------|
|Number|Unique identifier for the claim case.|
|Short description|Brief description of the claim.|
|Dealer|Dealer that submitted the claim.|
|Total claimed amount|Total amount submitted for reimbursement.|
|State|Current status of the claim case.|

## Pre-authorization request

The pre-authorized repair request list displays all pre-authorization requests submitted by dealers.

|Filters|Description|
|-------|-----------|
|All|Displays all pre-authorization requests regardless of status.|
|Approved|Displays requests that have been approved.|
|Rejected|Displays requests that have been declined.|
|Pending Review|Displays requests that are awaiting review.|

Each request displays the following information:

|Field|Description|
|-----|-----------|
|Number|Unique identifier for the pre-authorization request.|
|State|Current status of the request.|
|Dealer|Dealer that submitted the request.|
|Updated|Date and time the request was last updated.|

Use the Filter, Sort by, and Group by controls to refine and organize the list.

## Recall campaign

Displays all recall campaigns accessible to the logged-in user. Use the filter to narrow the list by campaign status.

|Filters|Description|
|-------|-----------|
|All|Displays all the recall campaign regardless of status.|
|Approved|Displays campaigns that have been approved.|
|Rejected|Displays campaigns that have been declined.|
|Pending Review|Displays campaigns that are awaiting review.|

## Sales promotion

Displays all sales promotions accessible to the logged-in user. Use the filter to narrow the list by promotion status.

|Filters|Description|
|-------|-----------|
|All|Displays all the sales promotion campaign regardless of status.|
|Approved|Displays campaigns that have been approved.|
|Rejected|Displays campaigns that have been declined.|
|Pending Review|Displays campaigns that are awaiting review.|

|Fields|Description|
|------|-----------|
|Number|Unique identifier for the sales promotion.|
|State|Current status of the promotion.|
|Description|Brief description of the promotion.|
|Promotion Type|Type of promotion associated with the record.|
|Owner|User responsible for the promotion.|

## What to explore next

To learn more about configuring and using MCO, see:

-   [Set up Manufacturing Commercial Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-setup.md)
-   [Using MCO workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-agent-management.md)