---
title: Product details form
description: The Product non-conformance details form enables you to add the case details.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-product-non-conformance-case-form.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Quality issue management form, Reference, Manufacturing Commercial Operations]
---

# Product details form

The Product non-conformance details form enables you to add the case details.

<table id="table_kvk_3tj_whc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

Product non-conformance case task number that is automatically generated. The number starts with PNCC and incremented for every new report.

</td></tr><tr><td>

Issue severity

</td><td>

Severity of the non-conformance case from the options:-   Critical
-   Major
-   Moderate
-   Minor

</td></tr><tr><td>

Priority

</td><td>

Priority of the non-conformance case.

</td></tr><tr><td>

Install Base

</td><td>

Install base item that has the issue.

</td></tr><tr><td>

Asset

</td><td>

Impacted asset.

</td></tr><tr><td>

Requesting Service Organization

</td><td>

Select the service organization, business unit, or department on whose behalf this case record is being submitted.

</td></tr><tr><td>

State

</td><td>

State of the non-conformance case.-   Draft
-   New
-   In progress
-   Closed complete
-   Closed canceled
-   Closed incomplete
-   Closed duplicate

</td></tr><tr><td>

Complaint type

</td><td>

Complaint type.-   Product
-   Location
-   Service
-   Delivery
-   Warranty
-   Installation

</td></tr><tr><td>

Issue type

</td><td>

Category of the non-conformance case, which helps classify the nature of the issue for accurate tracking and resolution.-   Design
-   Process
-   Supplier
-   Material
-   Logistics
-   Documentation

</td></tr><tr><td>

Total estimated cost

</td><td>

Total estimated cost of the non-conformance case.

</td></tr><tr><td>

Total actual cost

</td><td>

Total actual cost of the non-conformance case.

</td></tr><tr><td>

Assignment group

</td><td>

Organizational units or teams responsible for handling specific tasks, cases, or issues. It is auto-populated.

</td></tr><tr><td>

Assigned to

</td><td>

User to whom the non-conformance case has been assigned. It is auto-populated based on the **Assignment group** owner, but you can reassign it to available user.

</td></tr><tr><td>

Product quality investigation candidate

</td><td>

Option to display **Product quality investigation**.

</td></tr><tr><td>

Product quality investigation

</td><td>

Product quality investigation.

</td></tr><tr><td>

Short description

</td><td>

Short description on the non-conformance case.

</td></tr><tr><td>

Complaint details

</td><td>

Complaint details, if any.

</td></tr></tbody>
</table>**Parent Topic:**[Quality issue management form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-qim-form.md)

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