---
title: Create a product non-conformance case
description: Create a non-conformance case report for products that had an issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-product-non-conformance-case-task.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Product non-conformance without playbook, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Create a product non-conformance case

Create a non-conformance case report for products that had an issue.

## Before you begin

Role required: Quality Issue Management Admin or Product Non-conformance Triager \(sn\_mfg\_qm.product\_non\_conformance\_case\_triager\)

## Procedure

1.  Navigate to **Workspaces** > **CSM/FSM Configurable Workspace** > **List** > **Product Non Conformance Case**.

2.  Select **New**.

3.  On the Product Non-conformance Case form, fill in the fields.

    For a description of the field values, see [Product details form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-product-non-conformance-case-form.md).

4.  Select **Save**.

5.  Select **Submit**.

    The **State** move from Draft to **New**.

6.  The **Assignment group** and **Assigned to** are auto-populated.

    **Assigned to** is the manager of the Assignment group. It can be reassigned to any of the available user.

7.  On the related list, the **Product Non Conformance Case Tasks** are created.

    **Note:** The PNCC tasks are auto created.

8.  On the Product Non Conformance Case task form, fill in the fields.

    For a description of the field values, see [Product non-conformance case task form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-product-non-conformance-case-task-form.md).

9.  Select **Save**.

10. Select one of the following option.

    -   Cancel Case
    -   Close Case
    -   Update
    -   Update with Lens
    -   Assign to me
11. Select **Save**.