---
title: Quality issue management data model
description: The quality issue management \(QIM\) framework enables OEMs for documenting non-conformance, evaluating their effects on assets and customers, conducting root cause analysis, and implementing corrective, containment, and other remediation actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-quality-issue-management-data-model.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Data model, Reference, Manufacturing Commercial Operations]
---

# Quality issue management data model

The quality issue management \(QIM\) framework enables OEMs for documenting non-conformance, evaluating their effects on assets and customers, conducting root cause analysis, and implementing corrective, containment, and other remediation actions.

The QIM brings together quality data, workflows, and stakeholders into a single system of record. This approach boosts transparency, speeds up resolutions, increases accountability, and supports continuous improvement efforts.

The QIM involves the following tasks:

-   Issue detection and logging
-   Root cause analysis
-   Corrective and Preventive Actions \(CAPA\)
-   Outcome monitoring
-   Documentation

\[Omitted image "Data-model-QIM.png"\] Alt text: Decorative

-   **[Quality issue management tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-quality-issue-management-tables.md)**  
This section explains quality issue management \(QIM\) tables in Manufacturing Commercial Operations.

**Parent Topic:**[Data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/data-model.md)