---
title: Quality issue management
description: Quality issue management \(QIM\) application enables manufacturers to capture, track, and resolve non-conformance and quality investigations using structured, end-to-end workflows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-quality-issue-management.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Manufacturing Commercial Operations]
---

# Quality issue management

Quality issue management \(QIM\) application enables manufacturers to capture, track, and resolve non-conformance and quality investigations using structured, end-to-end workflows.

Quality Issue Management \(QIM\) comprises two integrated applications that work together to support your quality management needs.

Manufacturing quality management enables teams to track and resolve Non-Conformances \(NCs\) and Quality Issues \(QIs\) across products, assets, and operations. It does this by capturing problems, coordinating investigations, and fostering stakeholder collaboration.

\[Omitted image "mco-quality-management-wf.png"\] Alt text: Workflow for the Quality Management

## Product non-conformance \(PNC\) management

The Product non-conformance \(PNC\) workspace provides a streamlined way to capture and address deviations when they occur.

The PNC workspace supports:

-   Review and route: assign issues to the appropriate stakeholders.
-   Correction actions: implement measures to resolve non-conformance.
-   Containment actions: avoid further impact while corrective actions are in progress.
-   Closure reporting: document resolution and formally close the issue.

## Product quality investigation \(PQI\) management

Product quality investigation \(PQI\) provides an organized method to find, examine, and address problems with a product or service, including defects, non-conformances, or customer complaints. QIs require comprehensive investigation with multiple stakeholders.

The PQI workspace supports:

-   Root cause analysis: identify the underlying causes of defects.
-   Long-term resolution: implement corrective and preventive actions.
-   Continuous improvement: enhance processes to avoid recurrence.

## Remediation core

The Remediation core enables organizations to identify root causes and implement structured remediation plans for both operational and financial issues. It supports quick fixes and long-term solutions to resolve issues efficiently and sustainably.

## What to explore next

To learn more about configuring and using quality management, see:

-   [Quality issue management data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-quality-issue-management-data-model.md)
-   [Install Manufacturing Commercial Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/install-manufacturing-commercial-operations-core.md)
-   
-   [Product quality investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-PQI-use.md)
-   [Remediation action plans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-remediation-action-plans.md)