---
title: Recall campaign
description: A recall process is a structured procedure launched by Original Equipment Manufacturers \(OEM\) to fix defects or issues in their manufactured products that are sold to the customers. Dealers can submit repair claims for work performed as part of recall campaigns, while OEM assessors benefit from a playbook-guided experience that simplifies and standardizes claim resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-rcl-clms.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [MCO core, Explore, Manufacturing Commercial Operations]
---

# Recall campaign

A recall process is a structured procedure launched by Original Equipment Manufacturers \(OEM\) to fix defects or issues in their manufactured products that are sold to the customers. Dealers can submit repair claims for work performed as part of recall campaigns, while OEM assessors benefit from a playbook-guided experience that simplifies and standardizes claim resolution.

\[Omitted image "recall-claim-wf.png"\] Alt text: Recall campaign workflow

## Phases and sub-phases

The MCO agent portal enables manufacturers to manage recall campaigns through a structured workflow. The portal provides capabilities to create campaign phases and sub-phases, select target assets for recall, launch campaigns, and notify affected dealers.

## What to explore next

To learn more about configuring and using recall campaign, see:

-   [Recall campaign data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/recall-claims.md)
-   [Install Manufacturing Commercial Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/install-manufacturing-commercial-operations-core.md)
-   [Implement a recall campaign set up](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-recall-campaign-setup.md)
-   [Recall management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-recall-management.md)