---
title: Sales promotion claims
description: OEMs create sales promotions and target them to specific criteria or customers. The dealers or channel partners extend these promotions to end customers and submit reimbursement claims to the OEM.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-sls-prom-clms.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [MCO core, Explore, Manufacturing Commercial Operations]
---

# Sales promotion claims

OEMs create sales promotions and target them to specific criteria or customers. The dealers or channel partners extend these promotions to end customers and submit reimbursement claims to the OEM.

The sales promotion framework enables OEMs to publish and manage the promotional campaigns, and enables dealers to submit reimbursement claims. The dealer portal enables dealers to submit claims for reimbursement post product sales transactions.​ Sales promotion includes three main phases:

-   Creation of sales promotion by the OEM.
-   Creation of claim against the promotion by the dealer.
-   Review and reimbursement for the claim by the OEM.

\[Omitted image "salespromotion-claim-wf.png"\] Alt text: Sales promotion workflow

## What to explore next

To learn more about configuring and using sales promotion, see:

-   [Sales promotion campaign data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/sales-promotion-campaign-claims.md)
-   [Install Manufacturing Commercial Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/install-manufacturing-commercial-operations-core.md)
-   [Implement a sales promotion setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-sales-promotion-setup.md)
-   [Sales promotion for the dealer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-sales-promotion-dealer.md)
-   [Sales promotion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-sales-promotion.md)