---
title: Submit a pre-authorization request
description: Confirm whether certain parts, fees, or repairs are covered under a warranty or service contract before submitting a claim.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-submit-pre-auth-request.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [pre-authorization request, warranty claim, repair claim, goodwill repair, claim jobs, dealer portal]
breadcrumb: [Dealer portal, Use, Manufacturing Commercial Operations]
---

# Submit a pre-authorization request

Confirm whether certain parts, fees, or repairs are covered under a warranty or service contract before submitting a claim.

## Before you begin

Role required: sn\_dealer\_mgmt.dealer\_service\_advisor

You can only submit a repair claim while the pre-authorization is valid. If the pre-authorization has expired, the system blocks the submission and displays an error message.

## Procedure

1.  Navigate to **Dealer Portal** > **Catalogs** > **Customer operations** > **Pre-authorization**.

2.  On the Submit claim case form, fill in the fields.

    For a description of the field values, see [Pre-authorization form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-pre-auth-form.md).

3.  Select **Continue**.

    The Pre-authorization request number is generated.

4.  Select **Add claim jobs**.

5.  Set **Type** as one of the following:

    -   Warranty: Repair, replacement, or service that is covered under the warranty.
    -   Goodwill: Repair services that may be free or discounted at the manufacturer's discretion.
6.  On the Claim jobs form, fill in the fields.

    For a description of the field values, see [Pre-authorization job details form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-pre-auth-job-details-form.md).

7.  Select **Save**.

8.  Select **Submit**.


## Result

You have successfully submitted your claim for review.

**Note:** The claim is available in the Agents portal for review and approval. After the warranty advisor approves the claim, the **Create claim** option is enabled. For more information about create claim, see [Repair claim for the dealer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/repair-claim-dealer.md).