---
title: Summarize fraudulent claim detection using agents
description: Automatically detect fraudulent claims by identifying duplicates, similar claim patterns, reused dealer images, mismatched or incomplete supporting documents, usage inconsistencies, and abnormal claim spikes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-summarize-fraudulent-claim-detection.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use generative AI, ServiceNow Otto for MCO, Manufacturing Commercial Operations]
---

# Summarize fraudulent claim detection using agents

Automatically detect fraudulent claims by identifying duplicates, similar claim patterns, reused dealer images, mismatched or incomplete supporting documents, usage inconsistencies, and abnormal claim spikes.

## Before you begin

Role required: admin

Enable the skill before use. It is inactive by default:

1.  Navigate to **All** > **ServiceNow Otto Admin** > **Skills**.
2.  Select **Customer**.
3.  Select **MCO**.
4.  Activate the skill **Detect Claim Anomaly**.

## About this task

The App Anomaly Detection Rule \[com.sn\_anomaly\_detect\] framework identifies fraudulent claims. The Agents portal displays fraudulent repair claims submitted from the dealer portal using these rules.

-   Similar claims
-   Duplicate claims
-   Image reuse
-   Usage mismatch detection
-   Dealer claim spike
-   Document mismatch
-   Threshold based approval
-   Inflated claim

Use case 1: Dealer submits repair claim with image.

To submit the report in the Dealer portal, see [Submit a repair claim for warranty](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-submit-repair-claim.md).

The repair claim appears in the Agents portal with Reject status.

## Procedure

1.  Navigate to **Workspaces** > **CSM/FSM Configurable Workspace** > **Lists** > **Repair**.

2.  Select the repair claim record that you want to review.

    **Note:** Choose the record that has the **Potential action** as Reject/Suggested.

3.  Select **Review & approve**, to view the claim analysis generated by ServiceNow Otto \[Omitted image "icon-ai-sparkle.png"\] Alt text:.