---
title: Recall campaign data model
description: The recall campaign framework enables you to initiate the reimbursement claim request from the OEM for the recalled products.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/recall-claims.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Data model, Reference, Manufacturing Commercial Operations]
---

# Recall campaign data model

The recall campaign framework enables you to initiate the reimbursement claim request from the OEM for the recalled products.

A recall is a measure taken by the manufactures when they identify a safety issue or defect with the product. The recall process launched by the manufacturers or OEM involves the following tasks:

-   Identify an issue
-   Develop a fix
-   Recall planning and preparation \(Phase Rollout\)
-   Recall execution
-   Recall claim \(Reimbursement for the dealers\)

**Note:** Only Recall Planning and Preparation and Recall Claim are supported.

A recall is initiated when a particular defect impacts a significant number of products. The following diagram shows the entities and their relationships within the recall claims application.

\[Omitted image "Data-model-recall-campaign.png"\] Alt text: Decorative

-   **[Recall campaign tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/recall-claims-table.md)**  
Recall campaign tables list the tables added or modified to support recall campaign management in Manufacturing Commercial Operations.

**Parent Topic:**[Data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/data-model.md)