---
title: Repair claim form
description: The repair claim form enables you to enter the warranty and recall claim details.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/repair-claim-form.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Repair form, Reference, Manufacturing Commercial Operations]
---

# Repair claim form

The repair claim form enables you to enter the warranty and recall claim details.

<table id="table_ytz_33f_sfc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td class="subhead" colspan="2">

Warranty

</td></tr><tr><td colspan="2">

**Note:** Fields under the Warranty section are displayed when you select the Warranty claim option type under Add claim jobs.

</td></tr><tr><td>

Pre-auth case line

</td><td>

Displays all the repair pre-authorization case lines previously created for the selected repair associated with this claim case.**Note:** If the pre-authorization is selected from the drop-down list, it automatically fetches the casual parts and miscellaneous details.

</td></tr><tr><td>

Causal part

</td><td>

Part number of the product that is repaired.

</td></tr><tr><td>

Repair action

</td><td>

Repair action type. Options are:-   Repair
-   Replacement
-   Software update

</td></tr><tr><td>

Issue description

</td><td>

Name of the product that has the issue.

</td></tr><tr><td>

Repair details

</td><td>

Short description of the repair details.

</td></tr><tr><td class="subhead" colspan="2">

Recall

</td></tr><tr><td colspan="2">

**Note:** Fields under the Recall section are displayed when you select the Recall claim option.

</td></tr><tr><td>

Recall campaign

</td><td>

Recall campaign.

</td></tr><tr><td>

Corrective action

</td><td>

Corrective action that is taken to resolve the issue.

</td></tr><tr><td>

Casual part

</td><td>

Part number. This field is auto-populated from the chosen corrective action.

</td></tr><tr><td>

Remedy type

</td><td>

Remedy procedures to resolve the issues mentioned as part of Recall Campaign Record. This field is auto-populated.

</td></tr><tr><td>

Repair details

</td><td>

Short description of the repair details. This field is auto-populated from the details available on the corrective action but can be modified by the service agent.

</td></tr><tr><td class="subhead" colspan="2">

Parts

</td></tr><tr><td>

Part number

</td><td>

Part number that is repaired, replaced, or upgraded.

</td></tr><tr><td>

Causal part replacement

</td><td>

Causal part replacement is enabled only if you select repair action as replacement or if remedy type contains replacement for recall claim job.

</td></tr><tr><td>

Quantity

</td><td>

Quantity of assets that are repaired. Unit of measure includes:-   Case
-   Pack
-   Carton
-   Kit
-   Each
-   Bundle
-   Box

</td></tr><tr><td>

Base amount

</td><td>

Base amount of the part. It is without tax.

</td></tr><tr><td>

Tax rate

</td><td>

Tax rate.

</td></tr><tr><td>

Claimed amount

</td><td>

Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate.For example: `base amount * quantity + tax rate`.

</td></tr><tr><td class="subhead" colspan="2">

Labor

</td></tr><tr><td>

Labor code

</td><td>

Labor code.

</td></tr><tr><td>

Duration

</td><td>

Time required to repair or replace the part or product. Unit of measure includes:-   Year
-   Hours
-   Month
-   Days

</td></tr><tr><td>

Base amount

</td><td>

Base amount of the labor work performed. It is without tax.

</td></tr><tr><td>

Tax rate

</td><td>

Tax rate.

</td></tr><tr><td>

Claimed amount

</td><td>

Claimed amount.This amount is calculated based on the base amount, quantity, and tax rate. For example: `base amount * quantity + tax rate`.

</td></tr><tr><td class="subhead" colspan="2">

External services

</td></tr><tr><td>

Description

</td><td>

Details of the external services taken for the repair or replacement of the part.

</td></tr><tr><td>

Base amount

</td><td>

Base amount of the external service taken. It is without tax.

</td></tr><tr><td>

Tax rate

</td><td>

The tax rate.

</td></tr><tr><td>

Claimed amount

</td><td>

Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate. For example: `base amount * quantity + tax rate`.

</td></tr><tr><td class="Subhead" colspan="2">

Miscellaneous

</td></tr><tr><td>

Miscellaneous

</td><td>

Details of the miscellaneous services.

</td></tr><tr><td>

Base amount

</td><td>

Base amount for any miscellaneous services.

</td></tr><tr><td>

Tax rate

</td><td>

Tax rate.

</td></tr><tr><td>

Claimed amount

</td><td>

Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate. For example: `base amount * quantity + tax rate`.

</td></tr><tr><td>

Claimed job amount

</td><td>

Total amount claimed for this job. It includes:-   Parts claimed amount
-   Labor claimed amount
-   External services claimed amount
-   Miscellaneous claimed amount

</td></tr><tr><td>

Attachments

</td><td>

Attachments that support your claims.

</td></tr></tbody>
</table>**Parent Topic:**[Repair form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/repair-form.md)

**Related topics**  


[Submit a repair claim for warranty](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-submit-repair-claim.md)