---
title: Base system functionality for ServiceNow mobile
description: Learn about the base system functionality included in with ServiceNow mobile apps.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/base-system-functionality.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring the Mobile Platform, Mobile Platform]
---

# Base system functionality for ServiceNow mobile

Learn about the base system functionality included in with ServiceNow® mobile apps.

## Base system functionality for Mobile Agent

Take advantage of the Mobile Agent app by activating the base system applications available from ServiceNow. For a list of plugins available for Mobile Agent, see [Mobile plugins for Mobile Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/sg-mobile-plugins-agent.md).

To use the Mobile Agent app, you must install additional plugins, which provide capability such as customer service, asset receiving, or IT service management.

## Base system functionality for Now Mobile

<table id="table_ghd_rml_vhb"><tbody><tr><td>

\[Omitted image "homepage-alp.png"\] Alt text: Now Mobile app homepage.

</td><td>

Employees can use the Now Mobile app to do these tasks:

 -   **Search**

Find answers using global search and knowledge base.

-   **Popular services**

View and request items from the service catalog.

-   **Popular articles**

Search and view company resources and useful articles.

-   **For Me tab**

Log in to the app to view your home page. Tap different items to see more information.

Use **My To-Dos** to see if you have anything on your to-do list. For example, approve an item or finish an onboarding task.

Use **My Requests** to track the status of your requests and update request details. If one of your requests is taking longer than you expect, you can ask for an update here.

-   **Services tab**

View things you've ordered and things you own.

Use **My Locker** to view the company items that you own, such as your laptop or phone. Go here to report an issue if one of your company items isn't working properly.

-   **Information tab**

Search for or browse company articles. Go here to look for a solution to a problem or to learn company information.

-   **Notifications tab**

Enable or disable notifications here. Go here to view all of your notifications in one place.

-   **Siri shortcuts**

If you're an iOS user, you can use Siri to open some pages in the app. These Siri shortcuts are available:

    -   Open a chat window.
    -   Browser items and services.
    -   Open your tasks.
    -   Open your requests.

</td></tr></tbody>
</table>Add functionality to the Now Mobile app by installing plugins. For a list of the available plugins, see [Mobile plugins for Now Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/sg-mobile-plugins-now.md).