--- title: Exploring the Mobile Platform description: Learn about the ServiceNow Mobile Platform and how you can give your users the ability to access resources by using Now Mobile and Mobile Agent mobile apps. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/mobile/explore-mobile-platform-landing.html release: australia topic_type: reference last_updated: "2026-03-12" reading_time_minutes: 3 breadcrumb: [Mobile Platform] --- # Exploring the Mobile Platform Learn about the ServiceNow® Mobile Platform and how you can give your users the ability to access resources by using Now Mobile and Mobile Agent mobile apps. ## Get started Select one of the tiles to learn about these ServiceNow mobile apps and how you can use them in your organization. For more information, refer to the following resources: - [Getting Started with Mobile FAQ](https://www.servicenow.com/community/mobile-apps-platform-articles/getting-started-with-mobile-faq/ta-p/2301723) on the ServiceNow Community website. - For design considerations and user experience general guidelines when building your mobile app, see the [Native mobile](https://horizon.servicenow.com/native-mobile/overview) section in the Horizon design system website. - For design and layout considerations for ServiceNow mobile apps, see the [Structure](https://horizon.servicenow.com/native-mobile/basics/structure) section in the Horizon design system website. ## Now Mobile Now Mobile is used by general employees or the requester persona. This app enables employees to work with requests, find information or people across the organization, and interacts with Virtual Agent. Now Mobile includes workflows for [IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_ITServiceManagement.md), [Employee Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/employee-service-management-overview.md), [IT Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/it-asset-management.md), [Strategic Portfolio Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/r_ITBusinessManagement.md), [Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/c_CustomerServiceManagement.md), , [Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/legal-management-overview.md), and [Safe Workplace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/safe-workplace.md). Navigate to these documentation sets for information about using Now Mobile for these workflows. The Mobile Platform documentation provides information about configuring Now Mobile to use your ServiceNow instance. \[Omitted image "homepage-alp.png"\] Alt text: Now mobile applet launcher ## Mobile Agent Mobile Agent is used by agents or the fulfiller persona. This app delivers out-of-the-box mobile experiences for the most common service desk agent workflows, which makes it easy for agents to triage, act on, and resolve requests on the go. [Mobile Agent app demo](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/sg-agent-demo.md) offers a curated demonstration of the Mobile Agent app, with a full range of personas and the controls for each role. Mobile Agent includes workflows for [IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_ITServiceManagement.md), [Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/fsm-application-landing-page.md), [Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/c_CustomerServiceManagement.md), [IT Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/it-asset-management.md), [IT Operations Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/r_ITOMApplications.md), [Strategic Portfolio Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/r_ITBusinessManagement.md), [Security Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/security-operations-landing-page.md), [Governance, Risk, and Compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/r_WhatIsGRC.md), [Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/legal-management-overview.md), and [Procurement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/c_Procurement.md). Navigate to these documentation sets for information about using Mobile Agent for these workflows. The Mobile Platform documentation provides information about configuring Mobile Agent to use your ServiceNow instance. \[Omitted image "SwipeFunction.png"\] Alt text: List using a swipe function in the Mobile Agent app. ## Using the mobile apps \[Omitted image "native-device-features.png"\] Alt text: Native device features. Gain all the necessary knowledge to make mobile applications work best for your enterprise on the ServiceNow AI Platform. ## Building and configuring mobile apps \[Omitted image "mab-full-landing.png"\] Alt text: Mobile App Builder main record screen. Develop a mobile experience custom-built to work with your business, your staff, and your customers, using the modules available on the ServiceNow Mobile Platform.