---
title: Generate a record summary on mobile
description: Generate a summary of a record in your Now mobile app using Now Assist.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/generate-a-record-summary-on-mobile.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [generative AI, Now Assist, record summarization]
breadcrumb: [Using Otto, ServiceNow Otto for Mobile, Mobile Platform]
---

# Generate a record summary on mobile

Generate a summary of a record in your Now mobile app using Now Assist.

Before you begin, make sure that Now Assist is enabled in your instance. For more information, see [AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/platform-now-assist-landing.md).

You can generate record summary from within the record you want summarized, or search for the desired record by asking Now Assist from the home screen.

## Summarize a record from the home screen

1.  Navigate to the home screen on your Now mobile app.
2.  Open the Now Assist menu \(plus sign\) and select **Chat with Virtual Agent**. A Now Support chat will open.
3.  Type **Summarize** into the chat bar and hit enter. Now Support will provide you with a list of recently opened records.
4.  Select the record you want summarized.
5.  The record summary will display.

## Summarize a record from within a record

1.  Navigate to the home screen on your Now mobile app.
2.  Select and open the record you want to create a summary for.
3.  Open the actions menu and select **Get Help VA.** A Now Support chat will open.
4.  Type **Summarize** into the chat bar and hit enter.
5.  Now Support will confirm which record you want to summarize. Select **Yes** if the listed record is correct.
6.  The record summary will display.

**Parent Topic:**[Using ServiceNow Otto for Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/using-now-assist-mobile.md)