---
title: Indoor Wayfinding and reservations
description: Use your ServiceNow mobile app to locate indoor resources at your site. You can also use this feature to get step-by-step directions to the office or to other resource locations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/indoor-wayfinding-reservations.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using the mobile apps, Mobile Platform]
---

# Indoor Wayfinding and reservations

Use your ServiceNow mobile app to locate indoor resources at your site. You can also use this feature to get step-by-step directions to the office or to other resource locations.

Your administrator configures your ServiceNow instance to use map plugins. These plugins support indoor map-based reservations and Indoor Wayfinding. This configuration enables you to view an indoor map of your building that shows the available resources that you can reserve. Examples of indoor resources are desks, conference rooms, lockers, or collaboration spaces.

You use map-based reservations to locate these resources on a map of your indoor space and then submit requests to reserve these resources. You use Indoor Wayfinding to get directions to desired locations in your building, such as the desk or office of a co-worker.

Indoor Wayfinding and reservations includes these features.

## View interactive office floor plans on your mobile device

\[Omitted image "indoor-wayfind-map.png"\] Alt text: Indoor Wayfinding map on a mobile device

## Select and reserve available resources

\[Omitted image "indoor-wayfind-select-resource.png"\] Alt text: Selected destination shown on a mobile Indoor Wayfinding map

## Reserve multiple assets of the same kind at one time

\[Omitted image "indoor-wayfind-select-mult-res.png"\] Alt text: Multiple resources selected for reservation on a mobile Indoor Wayfinding map

## View a desired destination on a map and start wayfinding

\[Omitted image "indoor-wayfind-view-desird-dest.png"\] Alt text: Desired destination shown on a mobile Indoor Wayfinding map

## Switch between floors of an office building

First, choose the starting location:

\[Omitted image "indoor-wayfind-choose-start-loc-1.png"\] Alt text: Choose the starting location on a mobile Indoor Wayfinding map

Then view the wayfinding route from your starting point:

\[Omitted image "indoor-wayfind-vue-rte-1st-floor-2.png"\] Alt text: View of the route on the first floor from the starting location on a mobile Indoor Wayfinding map

Finally, view the route to your destination:

\[Omitted image "indoor-wayfind-vue-rte-2nd-floor-3.png"\] Alt text: View of the route on the second floor to the destination on a mobile Indoor Wayfinding map

## Get step-by-step directions in text to any office location

\[Omitted image "indoor-wayfinding-step-by-step-dir.png"\] Alt text: Shows step-by-step directions in text on a mobile Indoor Wayfinding map

## Choose and set your own starting position

\[Omitted image "indoor-wayfinding-choose-set-start-pos.png"\] Alt text: Shows selecting and setting the starting position on a mobile Indoor Wayfinding map