---
title: Working with multiple ServiceNow accounts on a single mobile device
description: Learn how to add, change, edit, and remove accounts on your mobile device.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/instance-multiple.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Change accounts on mobile devices, Working with mobile accounts, Using the mobile apps, Mobile Platform]
---

# Working with multiple ServiceNow accounts on a single mobile device

Learn how to add, change, edit, and remove accounts on your mobile device.

## Before you begin

Role required: user

**Note:** Depending on the configuration by your administrator, you may only have access to a single account and therefore not have permission to change to other accounts.

## Procedure

1.  Access the account by doing one of the following:

    -   Tap on the account icon \(\[Omitted image "instance-icon.png"\] Alt text: account icon.\), which displays in the header area of the mobile app. The icon displays when you have added two or more accounts to the All Accounts screen.
    -   Tap the Settings icon \(\[Omitted image "settings-mobile-device.png"\] Alt text: Settings icon on the mobile device.\), and then on the **Settings** page tap **Accounts**.
2.  Choose whether to add, log in, log out, remove, or edit an account.

    **Note:** You can't rename or remove preconfigured accounts. Preconfigured accounts are defined by your administrator and are identified by the following icon \(\[Omitted image "preconfigured-instance-icon.png"\] Alt text: Preconfigured account icon.\).

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Action

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Procedure

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**Adding a new account**

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1.  Tap the top menu in the Accounts page.
2.  Tap **Add account**.

3.  Enter your ServiceNow URL or scan the QR code. For more details, see [Add a ServiceNow account to ServiceNow mobile apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/login-end-user.md).
4.  \(Optional\) Enter a nickname.
5.  Tap **Save and log in**, to add your selected account.
6.  Enter your user name and password for this account.
7.  Tap **Log in** to display the landing page of your account.


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**Logging in to an account**

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For iOS, you can do one of the following:-   In the Accounts page, tap on the account you want to log in to.
-   In the Accounts page, swipe to the left on the account you want to log in to, and select **Log in** from the displayed menu.
 For Android, you can do one of the following:

-   In the Accounts page, tap on the account you want to log in to.
-   1.  In the Accounts page, tap on the more menu on the account you want to log in to.
2.  From the bottom menu option, select **Log in**.


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**Logging out of an account**

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For iOS:1.  In the Accounts page, swipe to the left on the account you want to log out from.
2.  From the displayed menu options, tap **Log out**.
 For Android:

1.  In the Accounts page, tap on the more menu on the account you want to log out from.
2.  From the bottom menu option, select **Log out**.


</td></tr><tr><td id="d105993e266">

**Removing or renaming an account**

</td><td>

For iOS:1.  In the Accounts page, swipe to the left on the account you want to rename or remove from the list.
2.  Tap **Edit**.
3.  From the menu option, tap either **Rename** or **Remove** from the list.
4.  Confirm the change that you want to make.
 For Android:

1.  In the Accounts page, tap on the more menu on the account you want to rename or remove from the list.
2.  From the bottom menu option, tap either **Rename** or **Remove** from list.
3.  Confirm the change that you want to make.


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</table>