---
title: Working with mobile accounts
description: An account is your ServiceNow environment — it includes your company's URL address \(also known as an instance\), a nickname, and your sign-in credentials.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/instances-concept.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using the mobile apps, Mobile Platform]
---

# Working with mobile accounts

An account is your ServiceNow® environment — it includes your company's URL address \(also known as an instance\), a nickname, and your sign-in credentials.

To work with mobile applications, you must add at least one web-based UI instance to each of the mobile applications. The added instance contains the mobile features and capabilities that are configured by your administrator.

For information on administrator-based documentation regarding instances, see [Mobile instances](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/mobile-instances-admin-concept.md).