---
title: Using the map screen
description: Use the map screen to see highlighted locations associated with records. You can switch between the map view and list view to help you understand the information displayed within a map.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/maps-using.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Using the mobile apps, Mobile Platform]
---

# Using the map screen

Use the map screen to see highlighted locations associated with records. You can switch between the map view and list view to help you understand the information displayed within a map.

\[Omitted image "map-screen-3-interfaces.png"\] Alt text: Map screen with a map view display and a list view display.

Map screens help you see location-based information on a map from your mobile app. Points of interest are displayed in a map using pins that are configured by the administrator. These pins represent things like the location of work order tasks or incidents that need addressing. You can switch between a map view and a list view to obtain additional information displayed on a map.

\[Omitted image "map-screen-with-indicators.png"\] Alt text: Map screen with indicators highlighting various items

The table describes the various indicators and icons displayed in a map screen.

<table id="table_bvh_4vl_ytb"><thead><tr><th>

Icon / Indicators

</th><th>

Definition

</th></tr></thead><tbody><tr><td>

\[Omitted image "location-icon.png"\] Alt text: Location identifier.

</td><td>

My location button. Tap to find your current location on the map.**Note:** You must enable the location option on your mobile device settings for this functionality to work.

</td></tr><tr><td>

\[Omitted image "overview-icon.png"\] Alt text: Overview identifier.

</td><td>

Overview button. Tap to see a zoomed-out view containing your points of interests and your location on the map.

</td></tr><tr><td>

\[Omitted image "list-toggle.png"\] Alt text: List button.

</td><td>

List button displayed in the map view. Tap to display the list view.

</td></tr><tr><td>

\[Omitted image "green-indicator-1.png"\] Alt text: Identification indicator number one.

</td><td>

A selected point of interest. In the image, the pin is enlarged because it is selected. The corresponding card with data is displayed at the bottom of the screen.

</td></tr><tr><td>

\[Omitted image "green-indicator-2.png"\] Alt text: Identification indicator number two.

</td><td>

Area point of interest. This icon represents a clustering of points of interest in an area. Tap on the icon to see any combination of the following:-   Single points of interest
-   Multi-record points of interest
-   A point of interest consisting of additional aggregated points of interest. In the map of South America below, there are 11 points of interest highlighted within a location in Bolivia. As you zoom in, you see how these points of interest are distributed over different locations.

</td></tr><tr><td>

\[Omitted image "green-indicator-3.png"\] Alt text: Identification indicator number three.

</td><td>

Multi-record point of interest. This icon represents many points of interest at the same address. For example, shopping malls or an office building may fall into this category.

</td></tr><tr><td>

\[Omitted image "green-indicator-4.png"\] Alt text: Identification indicator number four.

</td><td>

A single point of interest that is currently not selected.

</td></tr><tr><td>

\[Omitted image "green-indicator-5.png"\] Alt text: Identification indicator number five.

</td><td>

Your current location

</td></tr><tr><td>

\[Omitted image "map-toggle.png"\] Alt text: Map button. \(Not shown in the map view image above\)

</td><td>

Map button displayed in the list view. Tap to display the map view. This button is the only icon displayed in the list view.

</td></tr></tbody>
</table>\[Omitted image "maps-aggregated-points-of-interest.png"\] Alt text: Maps showing aggregated points of interest