---
title: Handling mobile alerts
description: Mobile alerts are an overlay pop-up window that displays over a record screen. The mobile alert displays an important message and a button to redirect you to an alternative screen.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/mobile-alerts-using.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using the mobile apps, Mobile Platform]
---

# Handling mobile alerts

Mobile alerts are an overlay pop-up window that displays over a record screen. The mobile alert displays an important message and a button to redirect you to an alternative screen.

## Before you begin

Role required: admin

## About this task

Mobile alerts are a way that administrators can highlight an important message and provide a call to action. In addition to the overlay pop-up window, a mobile alert icon also displays in the screen header. This icon gives you access to the alert even after closing the overlay pop-up window.

\[Omitted image "alert-form-screen.png"\] Alt text: record screen with a mobile alert overlay.

For information about configuring mobile alerts for a record screen, see [Configure a mobile alert for a record screen](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/form-screen-alerts.md). You must be a member of the admin role to perform this configuration.

## Procedure

1.  Select either the action button or the dismiss button, after reading the mobile alert message.

    -   Tap the dismiss button, named "Close" in the image, to close the overlay banner.

        You can view the alert again when you revisit the record screen that initially activated the overlay banner.

    -   Tap the action button, named "View" in the image, for the instance to redirect you to the designated screen.
2.  To view the overlay banner again, do one of the following.

    -   Revisit the record screen that initially activated the overlay banner.
    -   Tap the Alert icon \(\[Omitted image "alert-form-screen-icon.png"\] Alt text: Alert icon with a red spot to show call to action is required.\) in the screen header. The red spot indicates that you have not performed the call to action.