---
title: Usage Insights for mobile applications
description: Usage Insights helps you understand usage and adoption of your mobile applications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/mobile-analytics.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Building mobile apps, Mobile Platform]
---

# Usage Insights for mobile applications

Usage Insights helps you understand usage and adoption of your mobile applications.

\[Omitted video\] Description: Video showing how to navigate and use Usage Insights

This video shows you how to analyze the user experience within your applications using Usage Insights.

The ServiceNow® Usage Insights application provides views for monitoring key performance indicators of users of your web and mobile applications built with the ServiceNow mobile platform and web assets. Visualize metrics and interactions to better understand the user experience, and create more intuitive journeys for your users.

There are two mobile applications with the primary difference being the personas they serve.

-   **Now Mobile**

    Includes workflows for  ITSM, HR, ITAM, ITBM, CSM, WSD, LSD, and Safe Workplace  customers.

    Focuses on the general employee or requester persona and allows users to work with requests, find information or people across the organization, and interact with Virtual Agent.

-   **Mobile Agent**

    Includes workflows for  ITSM, FSM, CSM, ITAM, ITOM, ITBM, SecOps, GRC, LSD, and Procurement  customers.

    Mobile Agent focuses on the fulfiller or agent persona.


\[Omitted image "dashboard-overview-page.png"\] Alt text: Usage Insights for Mobile overview page

**Related topics**  


[Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/user-exp-analytics-landing.md)