---
title: Mobile Agent app
description: Use the ServiceNow Mobile Agent app to update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device. Download the Mobile Agent app for either Apple iOS from the Apple App Store or the Google Android version from the Google Play store.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/mobile-experience.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Exploring the Mobile Platform, Mobile Platform]
---

# Mobile Agent app

Use the ServiceNow Mobile Agent app to update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device. Download the Mobile Agent app for either Apple iOS from the Apple App Store or the Google Android version from the Google Play store.

\[Omitted video\] Description: Introductory video to ServiceNow mobile apps.

This video highlights some of the capabilities of ServiceNow® mobile apps.

<table id="table_q3k_jmx_glb"><tbody><tr><td>

\[Omitted image "SwipeFunction.png"\] Alt text: List using a swipe function in the Mobile Agent app.

</td><td>

-   **Features of Mobile Agent**

    -   Give your agents a mobile interface to triage, address, and resolve requests.
    -   Use the offline mode of the Mobile Agent app to work in areas without an internet connection. For details see [Offline mode](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/mobile-offline-mode.md).
    -   Use the location tracking feature of the Mobile Agent app to keep a record of where an agent last worked on an instance. For more detail, see [Location tracking for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/mobile-location-tracking.md).
**Note:** For more information, see [Base system functionality for ServiceNow mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/base-system-functionality.md).

-   **Download the app**

Download the ServiceNow Mobile Agent for Apple iOS or Google Android from the Apple App Store or the Google Play store.

-   **Access the demo**

Take a look at the Mobile Agent demo. The demo is a curated experience designed to show how your agents can complete tasks wherever they are. For more information on the app, see [Mobile Agent app demo](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/sg-agent-demo.md).


</td></tr></tbody>
</table>## Mobile Agent app available on the Apple Vision Pro™ app store

A beta version of the ServiceNow Mobile Agent app \(version 17.5\) is available on the [Apple Vision Pro App Store](https://apps.apple.com/us/vision). For more information, contact your ServiceNow representative.