---
title: Mobile Now Assist display experience for Virtual Agent
description: Choose how you want Now Assist to display in your mobile app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/mobile-na-display-experience-va.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
keywords: [Now Assist, generative AI, Virtual Agent]
breadcrumb: [Otto in Virtual Agent, Exploring Otto, ServiceNow Otto for Mobile, Mobile Platform]
---

# Mobile Now Assist display experience for Virtual Agent

Choose how you want Now Assist to display in your mobile app.

**Note:** To configure Now Assist in Native Mobile Virtual Agent, you must upgrade your mobile client to 19.3.0+.

## Standard chat

Configure the standard chat experience for Now Assist in Virtual Agent to enable you to access Now Assist from a Now Assist icon on your mobile app home page. Tapping the icon opens a Now Assist chat that provides synthesized generated responses to your questions. The generated responses display in-line citations to show where information was gathered from, as well as a list of any promoted actions you can take in response to the request. Only the first six lines of the response are shown, with the remaining lines accessible under the **Read More** button. For more information, see [Standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/nava-standard-chat.md).

In this example, asking Now Assist about booking travel provides a summary of the steps required to book a trip. It also offers the option to request a business travel support letter, request travel help, and to view more information about international travel.

\[Omitted image "na-va-standard-chat.png"\] Alt text: Now Assist summarizing the company's policy on booking travel

## Enhanced chat

Configure the enhanced chat experience in Now Assist for Virtual Agent so you can access it from your home page search bar. You can ask questions and receive responses synthesized from multiple sources, as well as get standard search results, all in one place. The summarized answer includes any applicable actions you can take. For more information, see [Enhanced chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/nava-enhanced-chat.md).

In this example, asking Now Assist about booking travel provides a summary of the steps required to book a trip. Below the generated response, Now Assist lists the sources from which it pulled its information.

\[Omitted image "na-va-enhanced-chat.png"\] Alt text: Now Assist giving information on booking travel

## Custom apps

If you have a mobile SDK installed on your instance, you have the option to enable Now Assist for Virtual Agent for your custom apps. For more information, see the [Mobile SDK](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/mobile-sdk.md) documentation.

\[Omitted image "na-va-custom-apps.png"\] Alt text: the custom apps section of the virtual agent display configuration screen

## Configuring your Virtual Agent display experience

Choose how you want Virtual Agent to display on your mobile app.

\[Omitted image "na-va-mobile-display.png"\] Alt text: Landing page for how you want virtual agent to display on your mobile app.

For information on how to configure your Now Assist display experience, see [Configuring assistants overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).

**Note:** Now Assist in Native Mobile Virtual Agent uses mobile theming. For more information, see [Next Experience theming for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/explore-ne-theming.md).