---
title: Now Mobile app
description: Submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/now-mobile-app.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 6
breadcrumb: [Exploring the Mobile Platform, Mobile Platform]
---

# Now Mobile app

Submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.

\[Omitted video\] Description: Introductory video to ServiceNow mobile apps.

This video highlights some of the capabilities of ServiceNow® mobile apps.

For the full range of Now Mobile app documentation, see [Now Mobile app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/mobile-employee-experience.md) in the Employee Service Management business unit.

-   **Features of the Now Mobile app**

    The Now Mobile app is a downloadable app designed to help your employees with the following tasks:

    -   Get help by submitting requests and issues.
    -   Find answers using global search and knowledge base.
    -   View and report issues around your assets
    -   View and complete tasks
    -   Upload images and attachments to ServiceNow records
    -   Request help from Agent Chat and Virtual Agent
    -   Use pre-configured Siri shortcuts unique to the Now Mobile app to complete common actions.
    **Note:** For more information, see [Base system functionality for ServiceNow mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/base-system-functionality.md).

-   **Download the app**

    Download the Now Mobile app for either Apple iOS from the Apple App Store or Google Android from the Google Play store.

-   **Access the demo**

    Try the Now Mobile app demo. The demo is a curated experience designed to show how your employees can work from anywhere. For more information on the app, see [Now Mobile app demo](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/sg-mobile-demo.md).


## Base system experience with the Now Mobile app

<table id="table_ghd_rml_vhb"><tbody><tr><td>

\[Omitted image "homepage-alp.png"\] Alt text: Now Mobile base system launcher screen

</td><td>

On installation, the app provides the following capabilities.

 -   **Home**

Use the **Home** tab to review and update tasks, requests, assets, assessments, and surveys.

    -   Use **My tasks** to view, update, and, complete tasks assigned to you.
    -   Use **My requests** to view and update tasks that you’ve created.
    -   Use **My assets** to view information on your hardware and software assets, and report issues.
    -   Use **My assessments and surveys** to review and complete any assessments or surveys assigned to you.
-   **Support**

Use the **Support** tab create a knowledge base, or review topics in existing knowledge bases.

-   **Notifications**

Use the Notifications tab to display your notifications. These notifications are the same that you received in the web UI, and depend on your notifications configuration. You can disable notifications in the **Settings** tab under **Notifications**.

-   **Settings**

Use the **Settings** to set preferences and review information about the app. The **Settings** tab displays the current user and login time, the connected ServiceNow instance, and app version. The following are some of the options displayed in the settings page.

    -   Use the **Instance** section to view the other instances available to you.
    -   Use the **Location tracking** option to keep a record of your location either for a defined period of time or while performing action.
    -   Use the **Offline** option to work in offline and download your cache.
    -   Tap the **Preference** option to list additional settings. The following are some of the options displayed in the Preferences page.
        -   Use the **Language** section to select a language for your mobile app.
        -   Use the **Notifications** section to enabled or disable notifications from the app.
        -   Use the **Security** section to create or change the PIN to access the app. If allowed by your administrator, you can also allow the app to be unlocked with your device's biometric sensors.
        -   Use the **Theme** option to enable the dark theme or the default theme on your mobile app.
        -   Use the **Analytics** section to enabled or disable analytics from the app. Enabling this option allows analytics tracking of your user journey. For more details, see [Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/user-exp-analytics-landing.md).
    -   Use the **Legal** section review ServiceNow's privacy policy, open-source disclosure, and end user license agreement.
    -   Use the Give feedback option to provide feedback on your ServiceNow mobile app experience.
For more details on setting in your mobile apps, see [Mobile app settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/manager-user-settings.md).


</td></tr></tbody>
</table>In addition to this functionality, many other ServiceNow applications add additional functionality to the Now Mobile app.

To learn more about interacting with the Now Mobile app as a user, see [Using the mobile apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/use-mobile-platform-landing.md).

## Customize the Now Mobile app

Use customization tools like Mobile App Builder to change or build on the existing functionality of the Now Mobile app.

The Now Mobile app uses configurable screen components to display record information and mobile functions to give users the ability to perform tasks. Before making customizations, learn how these and other components work together to deliver information and functionality to your users, see [Mobile hierarchy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/mobile-hierarchy.md).

ServiceNow has tools which you can use to configure the Now Mobile app.

-   **Mobile App Builder**

    Mobile App Builder \(MAB\) is a configuration tool to build and manage screens and records that make up workflows within ServiceNow mobile apps. The organizational layout and navigation options in the Mobile App Builder facilitate a faster and more intuitive creation of ServiceNow mobile applications. For more information, see [Mobile App Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/mab-concept.md).

-   **Portal configuration**

    The Now Mobile app is a hybrid experience that combines native mobile app functionality with features used in portal pages in the web UI.

-   **Classic environment**

    Some elements of mobile configuration must take place in the classic environment. In these cases, you can update records directly to change the behavior of mobile components. Unless directed to specifically by documentation, use configuration tools such as the Mobile App Builder to reduce the risk of misconfiguration.


For more information about how to customize your mobile experience for the Now Mobile app, see [Configuring the Mobile Platform](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/config-mobile-platform-landing.md).

## Change theme and color in the Now Mobile app

Use Next Experience theming to give the Now Mobile app a color scheme consistent with your instance web experience. Next Experience takes advantage of color variables, which replace hard-coded colors. Use these variables to create consistent looking components. Learn more about these options in [Next Experience theming for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/explore-ne-theming.md).

## Publish your own branded Now Mobile app

Use Mobile Publishing to create and distribute a branded version of Now Mobile app. Tailor the app with your unique company identity using a custom name, splash screen, icon, Mobile Device Management \(MDM\) vendor. Learn more about the process of publishing mobile apps at [Publish mobile apps with custom branding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/mobile-publishing.md).

## Authentication with Now Mobile app

The Now Mobile app relies on the secure ServiceNow platform and its APIs to provide a seamless mobile experience to its users. For a complete overview of the security features of the ServiceNow mobile platform, see [Mobile security](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/mobile-security-landing.md). You can also learn more about how to secure your apps with roles and permissions at [User role permissions in mobile apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/sg-roles-permissions.md).