---
title: Mobile web screen
description: Mobile web screens open an external URL or a relative URL within your instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/url-screen.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Mobile screen types, Mobile screens, Mobile app components, Building mobile apps, Mobile Platform]
---

# Mobile web screen

Mobile web screens open an external URL or a relative URL within your instance.

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Use a mobile web screen to Open a URL from within the ServiceNow app. You can configure relative URLs to open pages within the ServiceNow platform, or an external link. For example, a user can see a knowledge article on the instance via Service Portal.

 Relative URLs that direct your users to open pages within your instance display within mobile app. URLs that open external links open the link in the default browser of the user's mobile device.

</td><td>

\[Omitted image "url\_screen.png"\] Alt text: Browser screen showing a relative link within the app.

</td></tr></tbody>
</table>-   **[Configure a mobile web screen](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/sg-configure-url-screen.md)**  
Use a mobile web screen to open a URL from within a ServiceNow mobile application. You can configure relative URLs to open pages within the ServiceNow platform.
-   **[Add a button to your mobile web screen that launches Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/mobwebscreen-add-button-virtagent.md)**  
Admins can configure a button on a mobile web screen that end users can use to launch Virtual Agent from their mobile device.