---
title: Exploring KPI Details
description: KPI Details is an exploratory view of indicators, used for more detailed analysis. It lets you see trends, predictions, breakdowns, and associated records for a specific indicator.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/exploring-kpi-details.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [KPI Details, Platform Analytics experience, Platform Analytics]
---

# Exploring KPI Details

KPI Details is an exploratory view of indicators, used for more detailed analysis. It lets you see trends, predictions, breakdowns, and associated records for a specific indicator.

\[Omitted video\] Description: Tour of KPI Details

KPI Details lets you answer questions such as:

-   “Are daily new critical incidents rising since the last update?”
-   “Is the rise in critical incidents faster than the rise in P3 incidents?”
-   “What are the top 3 groups with the highest increase in critical incidents over the past quarter?”
-   “What specific incidents correspond to that spike in incidents last week?”
-   “What’s my usual \(median/ average/ total\) number of new incidents over the past 3 weeks? Past 2 months?”

**Note:** Data snapshots indicators do not support all KPI Details functions.

Learn how to use KPI Details to accomplish the following tasks:

-   [Review the overall health of an indicator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/chart-options.md).
-   [Explore trends for any indicator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/kpi-details-components.md).
-   [Review individual records corresponding to any date](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/show-compare-edit-records.md).
-   Manage [Indicator targets and thresholds in KPI Details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/kpi-details-targets.md) for your indicators.

Enhance KPI Details by configuring notifications of significant trends in [KPI Signals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-behavior-charts-for-kpis.md).

**Tip:** A free training for KPI Details is available from the [NOW Learning Center](https://nowlearning.service-now.com/lxp?id=overview&sys_id=5c6c5f8687963c14ed3b74c9cebb3514&type=course).

**Note:** Values between 10,000 and 999,999 are rounded off to the nearest thousand and abbreviated with a K, such as 11K for 11,234. Values between 1 million and 999,999,999 are rounded off to the nearest million and abbreviated with an M. Values of 1 billion and higher are rounded off to the nearest billion and abbreviated with a G.

**Related topics**  


[Performance Analytics \(Indicator data sources\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown)