---
title: General Counsel Dashboard pillars
description: Organizing insights across these pillars enables legal leaders to streamline contract workflows, improve service responsiveness, maintain compliance, accelerate digital invoicing, and empower users through legal self-service.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/gc-dashboard-tab.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [General Counsel \(GC\) Dashboard, Executive dashboard overview, Platform Analytics]
---

# General Counsel Dashboard pillars

Organizing insights across these pillars enables legal leaders to streamline contract workflows, improve service responsiveness, maintain compliance, accelerate digital invoicing, and empower users through legal self-service.

## Strategic pillars

The strategic pillars of the GC dashboard show metrics related to Contracts, Service Delivery, Privacy and Compliance, Digital Forensics, and Self Service.

<table id="table_yds_3cy_mgc"><thead><tr><th>

Pillar

</th><th>

Focus Area

</th><th>

Key Metrics

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Contracts

</td><td>

Contract velocity &amp; deal hygiene

</td><td>

-   Open Contracts
-   Total Contracts
-   Open Contracts by Deal Size
-   Contract Aging

</td><td>

Provides visibility into contract intake, backlog, and time-to-completion across deal sizes, helping legal teams prioritize work and improve turnaround time.

</td></tr><tr><td>

Service Delivery

</td><td>

Legal support performance

</td><td>

-   Open Legal Requests
-   Closed Legal Requests
-   Avg Completion time
-   Legal Request MTTR

</td><td>

Tracks operational efficiency of legal service delivery, including request volumes, closure trends, and the speed of resolving legal work.

</td></tr><tr><td>

Privacy and Compliance

</td><td>

Data protection &amp; regulatory adherence

</td><td>

-   Open Privacy Requests
-   Pll Categories
-   Request Distribution by Category
-   Aging of Requests

</td><td>

Monitors privacy workload, response timelines, and types of privacy inquiries, supporting stronger compliance and faster regulatory response.

</td></tr><tr><td>

Digital Forensics

</td><td>

Legal financial operations &amp; invoice cycle time

</td><td>

-   Open Invoices
-   Time to Resolution
-   Total Invoice Processing Days

</td><td>

Identifies trends and delays in invoice handling to improve legal vendor management and financial processing efficiency.

</td></tr><tr><td>

Self Service

</td><td>

Empowerment &amp; shift-left efficiency

</td><td>

-   Open Legal FAQs
-   Legal KB Views
-   Top Legal KB Articles
-   Self-Service Usage Trends

</td><td>

Measures adoption of legal self-help tools to reduce repetitive queries and enable faster access to legal information.

</td></tr></tbody>
</table>\[Omitted image "gc-db-tab.png"\] Alt text: General Counsel Dashboard with Contracts, Service Delivery, Privacy and Compliance, Digital Forensics, and Self Service pillars, each containing legal metrics and visualizations.

## GC Dashboard overview

The General Counsel \(GC\) Dashboard provides a unified overview of legal operations performance, consolidating insights into contracts, service delivery, privacy and compliance, digital invoicing, and self-service efficiency across the enterprise.

-   **Purpose**

    The GC Dashboard centralizes the performance indicators of legal operations to provide transparency into contract processing, legal workload, privacy compliance, financial invoicing, and self-service effectiveness. It enables the legal function to make data-driven decisions, improve turnaround times, reduce operational friction, and align legal processes with organizational needs.

    By bringing together insights such as aging requests, MTTR, invoice resolution times, backlog volumes, and top self-service usage, the dashboard helps the legal department proactively manage risk, ensure compliance, and optimize the delivery of legal services across the enterprise.

-   **Target audience**

    The GC Dashboard is designed for legal operations leaders, general counsel executives, privacy officers, and legal service delivery teams who require continuous visibility into legal workload, compliance response, and contract performance.

    This dashboard also supports business leaders who depend on timely legal reviews, contract execution, privacy compliance, and accurate invoicing processes.

-   **Primary Stakeholders**
    -   General Counsel
    -   Contracts and Commercial Legal Teams
    -   Privacy and Compliance Officers
    -   Finance and Legal Invoice Management Teams
    -   Business Stakeholders \(Sales, HR, Procurement, IT, and so on\)
    -   Employees and End Users Using Legal Self-Service