---
title: Performance Analytics \(Indicator data sources\)
description: ServiceNow Performance Analytics is an in-platform process optimization solution that utilizes indicators \(KPIs\) to answer key business questions. Performance Analytics can help increase quality and reduce the costs of service delivery.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/performance-analytics/pa-overview.html
release: australia
product: Performance Analytics
classification: performance-analytics
topic_type: concept
last_updated: "2023-02-02"
reading_time_minutes: 1
breadcrumb: [Platform Analytics]
---

# Performance Analytics \(Indicator data sources\)

ServiceNow® Performance Analytics is an in-platform process optimization solution that utilizes indicators \(KPIs\) to answer key business questions. Performance Analytics can help increase quality and reduce the costs of service delivery.

## Get started

Performance Analytics tools including KPI Composer, KPI Details, and Spotlight, empower administrators and other stakeholders with real-time data to address current status and accurately evaluate trends.

<table id="table_iwv_lpv_klba" class="nav-card"><tbody><tr><td>

[Explore Performance Analytics \[Omitted image "bus-explore.svg"\] Alt text: Learn about Performance Analytics concepts and features such as indicators, breakdowns, and data collection.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/performance-analytics/c_GetStartedwithPA.md)

</td><td>

[Configure Performance Analytics fundamentals \[Omitted image "bus-sdlc.svg"\] Alt text: Learn how to design your Performance Analytics solution, configure indicators and breakdowns and apply aggregations.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/performance-analytics/c_PAWidgetsAndDashboards.md)

</td></tr><tr><td>

[Configure advanced Performance Analytics \[Omitted image "bus-customize.svg"\] Alt text: Delve into advanced features such as Spotlight, diagnostics, and logging.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/performance-analytics/c_PADataArchitecture.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Roles, system properties, and a glossary of terms](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/performance-analytics/performance-analytics-reference.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Ask questions and share your expertise on the ServiceNow Community](https://community.servicenow.com/community/performance-analytics)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
-   Performance Analytics Training
    -   [Platform Analytics Overview](https://learning.servicenow.com/lxp/en/now-intelligence/platform-analytics-pa-overview?id=learning_course_prev&course_id=fb9decf8932f06905402393d6cba10f6)
    -   [Performance Analytics Fundamentals](https://nowlearning.service-now.com/lxp?id=overview&sys_id=cbf7fac4db1a7340760a71043996194c&type=course)
    -   [Performance Analytics Advanced](https://nowlearning.service-now.com/lxp?id=overview&sys_id=87f7fac4db1a7340760a710439961908&type=course)