---
title: Configure ping-pong
description: Configure a ping-pong definition to view a pattern where a record bounces back and forth between two steps without interruption.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/process-mining/automated-builder.html
release: australia
product: Process Mining
classification: process-mining
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Setting Automated improvement opportunities, Setting improvement opportunities, Use, Process Mining, Platform Analytics]
---

# Configure ping-pong

Configure a ping-pong definition to view a pattern where a record bounces back and forth between two steps without interruption.

## Before you begin

Role required: sn\_process\_mining\_analyst, sn\_process\_mining\_power\_user, or sn\_process\_mining\_admin

Ping-pong finding definition surfaces areas in the process where records continuously bounce between two steps. Identifying these loops helps determine the necessary improvements.

\[Omitted image "ping-pong.png"\] Alt text: Ping-pong example

## Procedure

1.  Navigate to Improvement opportunity definition page.

    For information about Improvement opportunity definition page, see [Set improvement opportunities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/improve-opportunities.md).

2.  Select **Create** on the Ping-Pong card.

    For one type of automated finding, you can configure a maximum of two automated findings per project.

3.  Provide details in the **Define** section.

<table id="table_gyh_kjk_wbc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Specify a name for your automated finding definition.

</td></tr><tr><td>

Pattern type

</td><td>

This field is auto-populated. The automated finding definition that you chose to create is displayed here.You can change it if necessary.

</td></tr><tr><td>

Field to detect the pattern on

</td><td>

Select any field from the table on which you want to detect this pattern. The entire finding definition works on this field.

</td></tr><tr><td>

Category

</td><td>

Specify a category to which the automated finding definition belongs. The available options are:-   Quality
-   Automation
-   Conformance
-   Performance


</td></tr><tr><td>

Active

</td><td>

Select the field if you want this finding definition to be active. By default, it’s selected.

</td></tr><tr><td>

Table

</td><td>

Displays the table name that you have selected. This field is non-editable.

</td></tr><tr><td>

Apply to process/project

</td><td>

Displays the table name that you have selected. This field is non-editable.

</td></tr><tr><td>

Impacted KPIs

</td><td>

Select the KPIs most likely impacted by the findings. Choosing the affected KPIs enables you to assess the business impact. You can view the KPI-related findings in the insights panel of the Process Mining workspace.

</td></tr></tbody>
</table>4.  Select **Configure**.

    The **Configure** tab is displayed. Default values are provided. You can edit them if needed.

    \[Omitted image "ping-pong-config.png"\] Alt text: Ping-Pong configuration

    According to the example, records that meet the following conditions are available as improvement opportunities in the Summary and insights page:

    -   A record must have a minimum number of uninterrupted repetitions where it alternates between two steps at least the 3 times.
    -   10 improvement opportunities to be generated in the Summary and insights page.
5.  Select **Save and exit**.


**Parent Topic:**[Setting Automated improvement opportunities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/automated-findings.md)