---
title: Configuring work notes analysis in Process Mining
description: Configure work notes analysis for a process table so that any project that is based on the process table has work notes analysis configured.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/process-mining/configure-worknotes.html
release: australia
product: Process Mining
classification: process-mining
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Working with work notes using AI, Configure, ServiceNow Otto for Process Mining, Use, Process Mining, Platform Analytics]
---

# Configuring work notes analysis in Process Mining

Configure work notes analysis for a process table so that any project that is based on the process table has work notes analysis configured.

For the detailed procedure of configuring work notes analysis, see [Configure investigative features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/investigative-features.md).

There are system properties that determine how work notes analysis work. For information about the system properties, see [Work notes analysis properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/data-cleanup.md).

**Note:** Work notes analysis charges 250 assist credits per request when clustering is applied, regardless of the number of work notes. Loading additional results in a clustered request incurs no extra charges. If clustering is skipped due to fewer work notes, 100 assist credits are charged. No assist credits are charged if no results are available.

**Parent Topic:**[Working with work notes using AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/worknotes.md)