---
title: Exploring Process Mining
description: Use Process Mining to analyze and optimize business processes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/process-mining/explore-process-mining.html
release: australia
product: Process Mining
classification: process-mining
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Process Mining, Platform Analytics]
---

# Exploring Process Mining

Use Process Mining to analyze and optimize business processes.

Process Mining enables you to find answers to process improvement questions such as:

-   Where is the business spending or wasting the most time?
-   What's the root cause behind slow-performing processes?
-   Where should the business apply automation next in its process?
-   Where is the rework occurring?
-   What's the estimated cost and potential savings for each activity within a process?
-   How much deviation is the business seeing in its process?

\[Omitted image "process-optimization-explore-overview.gif"\] Alt text: Explore Process Mining - Overview

As an analyst, you can:

-   Proactively assess and improve ITSM CSM, Financial Services Operations, and HR Service Delivery processes.​ ​
-   Accelerate digital transformation​. Find areas of improvement and automation based on data and your best practice content.

As a process owner, you can:

-   Get visibility into processes and start collaboration.​
-   Assess process bottlenecks, find areas of weakness, and find potential areas to optimize.​

-   **[Process Mining architecture](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/process-mining-architecture.md)**  
Understand the basic attributes of the Process Mining architecture.
-   **[Key features of Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/key-features.md)**  
Some key features of Process Mining are listed in this topic.
-   **[Evaluation projects](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/evaluate-pm.md)**  
Process Mining offers four evaluation projects to help you understand the product functionality with your own data. The Process Mining plugin \(sn\_po\) is activated by default in all your production instances enabling you to use the evaluation projects.
-   **[Process Mining workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/analyst-workbench-overview.md)**  
See your business processes and workflows as visualizations from the Process Mining workspace.

**Parent Topic:**[Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/process-mining.md)