---
title: Working with external datasets
description: Use the data available outside of ServiceNow environment in Process Mining to optimize your processes and solve business problems. To use external datasets, you must first import them into ServiceNow environment.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/process-mining/external-dataset.html
release: australia
product: Process Mining
classification: process-mining
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Import external data, Process Mining, Platform Analytics]
---

# Working with external datasets

Use the data available outside of ServiceNow® environment in Process Mining to optimize your processes and solve business problems. To use external datasets, you must first import them into ServiceNow® environment.

**Note:** For Process Mining for External Data subscription, please contact your account team. You can request for the purchase of this feature from ServiceNow® Store.For more information, see [Request Process Mining for external data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/access-ext-data.md).

Importing external datasets into ServiceNow® environment lets you use Process Mining on any data without thinking about its source, thus making your life easy.

To import external datasets into ServiceNow® and create a project with it and mine it, you must do the following steps:

-   [Create an audit table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/create-table.md)
-   [Import external data into the audit table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/import-data.md)
-   [Validate the imported data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/verify-data.md)
-   [Create a records table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/create-case-record.md)
-   [Create a project and mine it](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/create-project.md)

\[Omitted image "ext-dataset-arch.png"\] Alt text: External dataset architecture